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Customer Success Manager education

Clearwater People Solutions Ltd
Job LocationGateshead
EducationNot Mentioned
Salary20,000 - 24,480 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client, an education software company, are currently looking for a Customer Success Manager to join their team on a permanent basis. The Customer Success Manager will have a passion for education and have excellent written & verbal communication skills.Our client provide education software to primary and secondary schools, the Customer Success Manager will be responsible for providing customer support, software training and book appointments for various schools.Full training is provided for the Customer Success Manager, this role is a great for someone with experience / an interest in the education sector.Duties / Responsibilities for the Customer Success Manager

  • Responsible for delivering exceptional customer service, targeted to deliver a number of sessions per week
  • Maintain and increase usage of our software within schools
  • Provide online support and training to customers (largely primary and secondary schools)
  • Offer telephone and email support
  • Outbound appointment making
  • Host webinars
  • Generate leads for the sales team (incentivised scheme)
  • Maintain accurate records on our Customer Relationship Management System
  • Contribute to training and support materials development
Required the skills for the Customer Success Manager:
  • Ability to be adaptable in order to meet the demands of this developing role.
  • Excellent communication skills (written and verbal)
  • Excellent ICT skills - Microsoft Office, in particular PowerPoint
  • GCSE Grade C or higher in Maths and English.
If this role is of interest, please apply for additional information.

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