Customer Service Specialist - Student Loans Company

Job Description

Teleperformance ranked 11th best place to work in the WORLD! Each Interaction MattersTP Work at Home opportunities are here! As a leading global outsourcing organisation, we know how important it is to keep on top of technology whilst ensuring we continue to offer the best in customer service. Helping our employees achieve that all importantwork / life balance is also of paramount importance to us.Role: Customer Service SpecialistSite: UK based. Work from HomeContract: PermanentHours: 40 per week between 8am and 8pm Monday-Friday, 9am4pm Saturday & Sunday.This is a Full Time, fully flexible role only, we are unable to accommodate Part Time or flexible working patterns.Salary: £19,760Training: 11daystraining 9am-6pm. Training may include weekends. Full attendance is required.Start Date:On GoingID:Passport or Birth Cert,National Insurance Number and Address Proof is required (dated in the last 3 month).A list of acceptable documents by address location can be found by accessing the links below:

• Disclosure barring Service - England
• Access NI Acceptable Documents - Northern Ireland
• Disclosure Scotland Acceptable Documents - Scotland

Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employerWho are we We are the voice of our clients.We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being a great place to work.What do we do We provide fantastic service and great careers.We interact with customers on behalf of our clients, helping to solve their queries.Basically looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.What role is available The Student Loans Company

• Helping students to make a loan application for university. You will be supporting them through the full process, beginning to end.
• You will talk to students and family members about payments, eligibility, funding and anything else associated with their loan application.

What does an average day look like Now theres a question!

• A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.
• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.
• You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.

What do we need from you People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
• The ability to handle challenging calls with resilience and determination.
• The ability to actively listen to a Customers query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding
• The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
• Flexibility, great attendance and good time keeping to make sure you are available for our customers.

What willwe give you Well theres plenty, where do we start

• Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call Nesting.
• Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but dont worry, we expect that. We make it our responsibility to look after you with full support from experiencedmembers of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.
• Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites
• Winter and summer parties, usually held in fabulous venues. Free food & drinks!

Anything else that we have to offer Always, and just to name a few........

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony20% off Mobile Phones
• Ray-Ban20% off