Customer Service Specialist - email & telephony

Job Description

Teleperformance ranked 25th best place to work in the WORLD! Each Interaction MattersAs a member of our team at Teleperformance, you will be working on behalf of a global company with their head office based in the USA. A leading consumer product company specialising in Beauty and Grooming, Health and Wellbeing as well as household careproducts and with centres all across the world to support their brands this is your opportunity to join the Consumer Relations team in the UK.Job Overview

• Start Date: 23/01/2023
• Salary: £19,500 per annum
• Site: Work from home
• Shifts: Full time, 37.5 hours working 5/7 days - Monday to Sunday 8:45am-17:15pm
• Training Duration: 3 weeks, full attendance required
• Contract: Permanent

Day to day responsibilities of the Customer Service Representative

• Handling inbound calls and emails you will play a key role in providing information and support to queries regarding products, which could entail queries, complaints, advice and general customer service, creating a unique customer experience.
• You will positively engage with customers and through effective questioning and active listening handle these contacts in a sensitive and empathetic manner when necessary, and ensure that the customer is fully satisfied at all times.
• Proactive in wanting to help people you will take ownership of each contact and be able to problem solve in order to resolve customer queries and complaints
• With potential opportunities to support other lines of business including Chat, Facebook, Instagram, Twitter and website reviews you will have a high standard of written skills, an eye for detail and strong PC skills.

Skills needed to be a Customer Service RepresentativeWe are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Benefits of being a Customer Service Representative

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programmefeaturing thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Schemeearn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover &Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression