Customer Service Specialist - B&M SLC

Job Description

We are an equal opportunities employer and we welcome applications from all suitably qualified personsAre you looking for a rewarding career Do you have a talent for building relationships with people If so, you’ve found the right place.This role is fast paced and exciting where each day is different! No boring repetition of going through the motions.There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as oneof the top 36 best workplaces in the UK.We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated withtheir loan application. Most importantly you will be making a difference in supporting a student’s academic future with their finances!Want to know more, here are the details:- Job Overview –THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLERole: Customer Service SpecialistSite:Gateshead – Tyne River House. The Watermark, Gateshead, NE11 9SZ, United KingdomContract: PermanentHours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This roleis full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required.Salary: £11.44Training: 12 days training 9am-6pm. Training may include weekends. Full attendance is required.Start Date: On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change)ID:Passport or Birth Cert,National Insurance Number and Address Proof is required (dated in the last 3 month).A list of acceptable documents by address location can be found by accessing the links below:

• Disclosure barring Service - England
• Access NI Acceptable Documents - Northern Ireland
• Disclosure Scotland Acceptable Documents - Scotland

Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer.What does an average day look like Now there’s a question!

• A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.
• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.
• You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.

What do we need from you People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
• The ability to handle challenging calls with resilience and determination.
• The ability to actively listen to a Customer’s query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding
• The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
• Flexibility, great attendance and good time keeping to make sure you are available for our customers.

What willwe give you Well there’s plenty, where do we start

• Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call “Nesting”.
• Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experiencedmembers of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.
• Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites
• Winter and summer parties, usually held in fabulous venues. Free food & drinks!

Anything else that we have to offer Always, and just to name a few........

Supermarket vouchers up to 5% off – including Tesco, M&S, Asda, Morrisons, Sainsburys

Hello Fresh – 65% off

Cinema Perks – up to 44% off

Samsung – 20% off

HP – up to 40% off

Virgin Media discounts available

EE discounts available

Look Fantastic – 22% off

Fitbit – up to 20%

Garmin – up to 40 %

Expedia – up to 30%

Booking.com – up to 60%

TUI discounts available

Virgin Experience Days – 20% offFree Online Fitness Classes on Thursdays&l