Customer Service Advisor

Job Description

The OpportunityCustomer Service AdvisorFull Time /Permanent positions - 40 hours per weekBase Salary: £21,143 to £22,285. + bonus and benefits worth up to £4,697-£4,950 = total package of £25,840 - £27,235.70 based on experience£500 Bonus after 6 monthsemploymentRSA Office2 Grayling Court, Doxford International Business Park,Range of set working patterns including evenings and weekends.The role will be a hybrid working arrangement split between our Sunderland office and home. There will be initial trainingand support on site to ensure you are happy and confident in the role. We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team. This will be discussed at interviewA little about usRSA.You may have heard of us. Were the UKs oldest insurer with products including home, motor and pet insurance. Still not ringing any bells Ok, how about the brand name we support MORE THAN.Actually, were known as the home of MORE THAN around here. A placewhere we put our customers first and foremost in everything that we do. We go all out to help out. Speak to them as humans, not robots or policy numbers.Well be honest. The insurance world and this role are all about delivering extraordinary customer service.Making sure every conversation counts. Not being happy until our customer leaves the call content.A little about what were looking forWere on the lookout for Customer Service Advisors based at our Sunderland site. An excellent opportunity if you fancy anew challenge in your customer service career or even if youre just starting out. So, what can you bring to the party Well, a few things would help: Passionate about delivering great customer service Enjoy working as part of a friendly and supportive teamComfortable working in a fast-paced results-driven environment Able to use our processes designed to help our customers through what some regard as complex, annoying or a bit of a choreYoull love chatting to people and building strong relationships. Youllfeel good helping to make things simple and easy for our customers Previous experience in a Contact Centre or another Customer Service role is advantageous, but not essential as full training is providedWhats in it for youIts a great role with some rathergenerous benefits, as at RSA we dont just do more for our customers. We pride ourselves in looking after our people too. Get your work/life balance sortedwith full-time and part-time opportunities available Starting salary of £21,143 - £22,285 basedon experience Performance related bonus payments equivalent of up to 7% of your annual salary 25 days holiday + 8 days bank holidays plus the opportunity to buy more or sell back to increase pay Employer Pension contribution of 9% with a further maximummatch of 2% to give up to 11% Life Assurance 10 times base salary Access to our We Care service providing support services including 24/7 access to UK GP Youll also have access to a range of benefits to suit your personal circumstances and lifestyle includingdiscounted gym membership, private medical insurance, retail vouchers plus many more.About RSAA welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing theirbest self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top.If you requireflexibility in when, where or how you work, wed love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flagthis on your application form.We are committed to protecting your health and well-being during every step of the recruitment and training process, and all of our sites are COVID safe and secure.Come and join uswed love to have you here!