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Customer Service Advisor

MTrec Recruitment
Job LocationGateshead
EducationNot Mentioned
Salary£11.28 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Rewards and Benefits on offer:

  • Asap starts available
  • Working for a blue-chip company with a great team-based culture.
  • The role is only working Monday to Friday- no weekends!
  • World class training and development opportunities
The Company you will be working for:MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Temporary Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customerswith the best experience possible.You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service theyreceive.We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided.The Role you will be doing:
  • Handle emails from consumers and distributors
  • Providing quality advice and information to consumers and distributors.
  • Resolve queries and keep customers updated on the status of their enquiries.
  • Process email enquiries accurately and efficiently.
  • Make effective use of down time, by assisting colleagues with other tasks.
  • Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
  • Fulfil any other ad-hoc duties.
  • Working Monday - Friday 9am - 5pm
About you:
  • You must have a customer service background and IT Literate
  • You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.
  • You will be a great team player and you will be motivated by helping solve customers’ problems.

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