Client Success Executive - Spanish speaking

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelors Degree Travel Percentage : 0% Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team thatis open, collaborative, entrepreneurial, passionate and above all fun. We are the worlds leading payment provider offering a full-service end to end solution that encompasses global card acquiring, gateway, treasury, and alternative payment products. Our range of solutions and sector experience is unparalleled. You will be workingwithin an award-winning team that places emphasis on professional and personal development while simultaneously meeting our demanding business objectives. About the team Client Success Executives are experts in what we do, we operate across verticals that represent the most exciting opportunities for EMEA eCommerce and Omni Channel growth - Gaming & Trading, Digital Content & Financial Services, Airline, Travel & Hospitalityand Global Retail - and in doing so we are privileged to support many of the worlds most dynamic organisations. Corporate Support is a constantly changing and fast paced function made up of proactive, innovative and customer focused individuals. They workin conjunction with Business Development, Relationship Management, and Implementation teams to provide an outstanding customer experience which differentiates FIS from its competitors to win new business and retain existing clients. The team provide best inclass support by engaging with their customers to build a detailed understanding of their needs, proactively analysing their payment data, and maintaining in-depth knowledge of Products and the Industry. What you will be doing The Client Success Executive role is an entry point into EMEA Corporate Support from which you will receive excellent training to be able to solve problems for our Tier 3 customers. This will then lead to excellent career opportunities and progression withinGlobal eCom. As a successful Executive, you will be supporting a portfolio of Enterprise customers with their operational needs. You will be required to proactively manage and build strong relationships working as part of an account team. You will need to work collaborativelywith key stakeholders from within the wider business to drive change and find timely solutions for your customers queries. You will be required to develop and maintain in-depth knowledge of FIS Products and demonstrate comprehensive industry knowledge.

• Answering customer inquiries, primarily over e-mail and telephone, within specified service levels
• Recommending best approach on customer operational issues with appropriate escalation
• Driving actions to resolve issues, including providing high quality responses and coordinating efforts across teams in EMEA and across the wider business
• Supporting the Commercial and Relationship teams to win new business and retain existing customers
• Accurately updating and maintaining customer information in back office systems
• Planning and conducting training for customers to enable them to self-serve
• Providing customers with information to help inform and educate

What you bring: You have worked in a customer relationship role where technical customer queries were the norm, preferably in the payments industry.

• Build understanding and trust with internal and external stakeholders to deliver excellent service
• Must be fluent in Spanish language
• Developing innovative and viable solutions to support customer growth
• Highly organised with good time management skills
• Drive and ownership of opportunities through to completion
• A team player, developing and building relationships to build and deliver better solutions for the customer, colleagues, and the business
• A curious mind and a thirst to build knowledge to enhance performance

• Self-motivated and results driven
• Clear and proactive communication, both written and verbal
• Strong affinity for technology

Added bonus if you have:

• A technical background with Payments industry knowledge
• Relationship building experience in an operational role

• The ability to challenge the information you receive to test and validate before acting
• Any of the language skills of French, Italian, German or Spanish

What we offer you

• Training across core financial and FIS solutions
• Competitive salary and benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment with a dedicated and motivated team
• A broad range of professional education and personal development possibilities
• The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsiblefor any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass