CCTV Control Room Officer - Metrocentre

Job Description

Purpose of the RolePurpose of the job:

• To work as part of the Control Room Team and undertake day to day monitoring and delivery of security services within the control room, supporting the security operation at the centre.
• To ensure excellent relationships with our client, suppliers, colleagues and customers.
• Working in a proactive way to anticipate security issues and alert the Shopping Centre Security Team in a prompt and professional manner.
• Work closely and support All departments as required.
• Ensure all incidents are reported in compliance with customer and company policy and procedures.
• Assist the Security Management Team in developing and sharing of best practice and use of systems and tools to improve service effectiveness.
• Monitor faults with security related equipment, ensuring they are reported correctly.
• Ensure that all Health and Safety requirements are followed as per company policies and procedures which will include accident reporting / investigation.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Assist the Security Manager and Centre Management with any reasonable or practical request.
• To be the first response for all centre enquiries and emergencies reporting to the security manager.

Key Responsibilities

• To work as part of the Control Room Team supporting the security operation.
• Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies
• Ensure a timely response to all security issues and events
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with the Security Manager proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
• Maintain vigilance and highlight / manage unauthorised access by banned persons.
• Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too.
• Being fully conversant with operational functions including access control, CCTV, detection and alarm systems, ensuring effective monitoring and reporting function is maintained.
• Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
• Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Report any event that may be detrimental to the fulfillment of the provision of security on site to the Security Team Leader / Security Duty Manager / Security Manager.
• Support the Security Manager with any internal / external audits in line with company polices and procedures.
• To be the first point of contact for security function related queries resolving more complex queries utilising experience and knowledge referring any complaints with regards to security practices, to the security management team or centre management.
• Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
• Undertake any other reasonable duties as required to meet the needs of the business
• Ensure a timely response to all security issues and events.
• Access control of the centres service yards monitoring all deliveries.

Skills, Knowledge and Experience SKILLS

• Good verbal and written communication skills.
• Able to articulate clearly and credibly with the client, senior managers and all staff.
• Capability to work unsupervised and take responsibility.
• Aptitude to remain calm under pressure.
• Smart appearance.
• Flexible/can do attitude.

QUALIFICATIONS AND EXPERIENCEEssential:

• Successful track record of delivering security solutions and first class customer service to internal client base
• CCTV SIA Licence.
• SIA Door Supervision Licence.
• Experience of working in a customer focused environment.
• First aid qualified or willing to work towards qualification.

Desirable:

• Professional or further qualification in Security.
• Experience in control room monitoring.

Working Hours -40 hrs per week on a shift basis covering 24 hour CCTV OperationPlease see our Benefits Booklet for more information.#LI-DNS