Business Support Assistant Helpdesk Part-Time - Metrocentre

Job Description

Purpose of the RoleReporting to the Health, Safety & Compliance Duty Manager, the Business Support Assistant will be responsible for supporting the delivery of reactive and planned maintenance as well as technical and health & safety compliance of the Centre. Working closelywith the Technical Services team, the assistant will manage the logging of information and tasks on the Concept database to ensure statutory compliance and effective completion of tasks. They will also be responsible for tracking the completion of audit tasksacross the business and for the tracking of health & safety documentation such as risk assessmentsKey ResponsibilitiesThis role will involve a variety of tasks including:

• Developing close working relationships with all stakeholders (internal & external) to fully understand all aspects of the business to ensure a smooth & seamless service.
• Report all outputs of the Health & Safety team accurately, to a high standard and in a timely fashion.
• Provide World Class Service in all aspects of the role, delivering an exceptional level of customer service with clear communication,
• Provide input, monitoring and reporting to the technical business systems: Info Exchange, Concept, Contractor Tracker, Data Station etc.
• Review and monitor the centre’s compliance systems CAFM & DataStation to ensure centre wide statutory compliance.
• Assigning Planned Preventative Maintenance (PPM) tasks, logging and assigning of reactive calls within Centre Service Level Agreement (SLA’s) timeframes to sub-contractors and internal resources.
• Proactively monitoring & communicating with all stakeholders (internal & external) to ensure task completion by the required dates to achieve Centre agreed SLA’s.
• Sub-contractor management through the provision of job cards for completion.
• Upload evidential documents to allow the closure of statutory tasks.
• Review and monitor the centre’s Contractor Management system Contractor Tracker to ensure centre wide compliance. This will be achieved by:
• Ensuring the correct PLI and associated risk assessments, method statements and training documentation is suitable and relevant for high risk permit requests.
• Monitoring of low risk permit requests to ensure compliance in line with centre procedures.
• Provide support to the Health & Safety team with correspondence, reporting and data input.
• Any other duties that may reasonably be required from time-to-time

Skills, Knowledge and Experience Essential:

• Excellent Customer Service skills, with previous experience of dealing with internal and external clients
• Polite, professional, articulate, outgoing and a confident communicator (both written and verbal)
• A high level of interpersonal skills and a willingness to work as part of the team
• Ability to prioritise workload and meet the daily demands of the department working to meet targets and deadlines, either by working alone or as part of the team
• Computer literate in Microsoft Office applications, skills in Excel, Word as well as CAFM systems e.g. Concept
• Adaptable and flexible whilst working in a fast paced, dynamic, multi skilled office environment
• Excellent attention to detail and presentation
• Understanding the need for confidentiality when dealing with both internal and external information

Desirable:

• Deadline driven helpdesk environment and or previous experience of working in a Technical Administrative environment
• IOSH Managing Safely qualification

Working Hours -21 hours per week on a rolling rota-based system over 3 days.Monday 12:30 – 20:00hrsThursday & Friday10:00 - 17:30Salary -£12,798.24#LI-DNIPlease see our Benefits Booklet for more information.