Account Services Associate Senior

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Travel Percentage : 0% We are FIS. Our technology powers the worlds economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If youre ready to start learning, growing and makingan impact with a career in fintech, wed like to know: Are you FIS About the role:As an Account Services Associate, you will work directly with internal stakeholders and help advance the way our customers pay, bank and invest. This will involve processing support and back-office tasks for some of the worlds most renowned businesses. Workingin the global boarding team, you will be responsible in providing optimal set up of facilities and services to Worldpays largest ecommerce merchants in a fast, friendly and efficient manner to help FIS maintain an excellent working relationship with everyclient. About the team:Our teams are split across the Gateshead and Cambridge sites in the UK and more recently weve setup a team in Singapore. We are a dynamic, hardworking and diverse group who value each other. We want all our people to bring their very best self into work, andthat means balancing priorities and passions, at work and at home. We create teams without barriers, fostering creativity and innovation - behaviours that we value in everything we do. What you will be doing:

• Process all merchant application forms and liaise with relevant teams to start assessments
• Set up Global Ecom and Large corporate WPUK customers on all Worldpay platforms (WPG, WPAP and Acquiring)
• Amending current live or pre-live set ups at our customers request or the request of the business.
• Responsible for activation Global Ecom and Large corporate WPUK customers facilities on all Worldpay platforms (WPG, WPAP and Acquiring), while acting as a gatekeeper or internal quality assurance manager to ensure all regulatory requirements are met whilston boarding a customer prior to go live.
• Take on, understand, and complete new products and services. For example, where aggregators, WDRC, Pazien and sponsorship banks are involved, you should pick up, understand, and be able to advise stakeholders on their various requirements and considerations,outside of the boarding piece, in addition to representing Worldpay in contact with sponsorship bank contacts.
• Conducting investigations into failing set ups or pricing issues.
• Driving change and optimisation of processes and platforms.
• Update Salesforce on a case by case basis with boarding activity.
• Support the Commercial teams pro-actively and effectively manage day to day global operational activity by building a solid understanding of stakeholders processes and attending/organising/leading RED calls
• Ensure quality control is adhered to (audit)
• Manage and prioritise requests to improve efficiency.

What you will need:

• Meticulous attention to detail
• Understanding of the Worldpay Systems such as WPG/WPAP/NAP
• A great ability to problem solve and analyse information
• Excellent written, verbal communications and interpersonal skill
• Ability to prioritise workload effectively
• The ability to adapt well to constant change

Added bonus if you have:

• Worldpay product knowledge
• Ability to update and produce guides and documents
• Manage expectations with stakeholders
• Commercial understanding
• Experience of eCommerce products and services
• Previous experience of working in the payments industryWhat we offer you:At FIS, you can learn, grow and make an impact in your career. Our benefits include:
• Flexible and creative work environment Diverse and collaborative atmosphere Professional and personal development resources Opportunities to volunteer and support charities Competitive salary and benefits

Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsiblefor any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass