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3rd Line IT Support Technician

In Technology Group Limited
Job LocationGateshead
EducationNot Mentioned
Salary£30,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

3rd Line IT Support Technician Gateshead (Newcastle)£30,000 - £45,000Are you an experienced IT professional looking for a challenging role in a dynamic environment Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, youwill play a crucial role in ensuring the seamless operation of their clients IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues.Day-to-Day:

  • Act as a senior point of contact for escalated technical issues from 1st and 2nd line support.
  • Diagnose and resolve complex hardware, software, and networking issues.
  • Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies.
  • Collaborate with clients to understand their business needs and recommend strategic IT solutions.
  • Contribute to the planning and execution of IT projects, including migrations and upgrades.
Tech Stack:
  • Proven experience in a 3rd line IT support role within an MSP environment.
  • In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V).
  • Strong networking skills, including experience with routers, switches, and firewalls.
  • Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous.
  • Excellent communication and problem-solving skills.
Benefits:
  • Opportunities for professional development and certifications.
  • A supportive and inclusive work environment.
  • Exposure to a diverse range of IT projects.
  • A total of 31 days paid annual leave.
If youre interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or @ Darcey . obyrne @ intechnologygroup . com.In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.Required skills
  • 1Active Directory
  • 1Firewalls
  • 1Hardware
  • 1Networking
  • 1Routers
  • 1Service Desk
  • 1Switches
  • 1VPN
  • 1Windows Server
  • 1Mobile Device Management
  • 1Veeam
  • 1IT Support
  • 1MDM
  • 1Hyper-V
  • 1VMWare
  • 1Office 365
  • 1Azure
  • 1IT Technician
  • 1Help Desk
  • 1SAN Storage
  • 1NAS Storage

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