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1st / 2nd Line Support

MaxAd
Job LocationGateshead
EducationNot Mentioned
Salary26,000 - 28,000 per annum, negotiable, inc benefit
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

£26,000 - £28,000 + BenefitsAs a result of impressive financial growth, an enthusiastic, tech minded 1st & 2nd Line IT Support Technician with experience of working in a service desk environment is required to provide a broad ranging, customer focussed support service on behalf of theUKs most innovative provider of adaptive, fully personalised retail spaces with sites scattered across the country.The successful candidate will be responsible for providing end-to-end support services designed to ensure the stable operation of our clients desktop and applications infrastructure. Specifically, this role acts as a first point of contact within the SupportCentre, responsible for the provision of infrastructure and application support services in business applications. Applications are particularly encouraged from candidates with 1-2 years experience in a similar client-focused support role looking to take their next career step with a fast-paced, cutting-edge organisation. Key Responsibilities:

  • Ensuring a professional level of IT service and support is provided to all stakeholders.
  • Providing application and infrastructure support services and solutions, specifically:
    • Desktops and laptops (builds, deployments and refreshes)
    • Business applications and store devices
    • The day-to-day functioning of business applications and business workflows
  • Investigating and resolving incidents assigned to the Service Support teams
  • Acting as the Service Desk to ensure stakeholders are kept up to date at all times
  • Defining & meeting professional IT Service Levels
  • Providing out of hours support cover for applications, on a rota where required
  • Liaising with the development team to assist with the identification and tracking of common and recurring issues
  • Act as an on-site point of contact for third line support teams to assist the resolution of incidents. This may include performing certain activities at the direction of third line support teams. This may include patching, power cycles, replacing drivesor any such activity which requires on-site presence.
Skills & Experience
  • Installing, configuring and supporting products
  • Administration of GSuite
  • Networking troubleshooting (e.g. DHCP, POE etc)
  • Use of Remote Access tools (e.g. VPNs, VNC, RD)
  • Proven experience in a customer service environment
  • Exceptional interpersonal written and verbal communication skills at all levels
  • Excellent telephone manner
  • Take responsibility, own the issue and resolve it through identifying and working with relevant individuals
This is a genuinely exciting opportunity for an eager 1st or 2nd Line IT Support Technician to join an in demand, expanding company on the next stage of their journey. A competitive salary based on experience plus benefits including Pret A Manger vouchers,healthcare and an employee assistance programme. Apply now!

Keyskills :
DHCPLaptopsVNChelpdeskMicrosoft1st line2nd linesupportCiscoengineerDesktopsVPNsPOE

APPLY NOW

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