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Support Engineer

Job LocationGallagher Business Park
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A global, full service face-to-face live events supplier is looking for a Support Engineer to provide pre-event technical and customer support as well as physical onsite build and delivery to both the event organisers and their customers (exhibitors).Alongwith a salary of up to £30,000 per annum, you will also receive personal healthcare (opt in), a pension scheme, 25 days holiday plus bank holidays, time off in lieu for weekends worked plus many more flexible benefits.They create some of the most incredible events in the worldthink exhibitions, sales conferences, and exhibitions of all sizes. From initial strategy to show-stopping audio visual, to insightful measurementand every detail in betweenthey bring brandsto life!Their mission is to create memorable event experiences and they count on their talented employees around the world help them do it.As a Support Engineer, your responsibilities will include:

  • Working alongside Project Managers in delivering events registration and supporting clients.
  • Providing technical assistance via Zendesk to both client organisations as well as their exhibitor clientele in usage of various tools.
  • Advising clients where required on best practices for full user journeys, utilising available tools to deliver the best possible pre-event and onsite experience for clients and their audience.
  • Working alongside your fellow support team to plan and deliver all logistical and technical elements of an event.
  • Providing post event support to clients as required.
  • Onsite delivery of registration solution at a number of events both domestic and global.
  • Packing of event kit, physical build up, maintenance during an event and break down of onsite hardware. Lifting and assembly of hardware components required.
  • Having clear, professional communications with onsite organisers regarding event performance.
  • Training and assisting onsite staff in the delivery of the event welcome experience.
  • Attending training to develop relevant knowledge and skills.
  • Actively engaging in continuous improvement ensuring suggestions and opportunities are highlighted to your line manager.
We are looking for a Support Engineer who has the following skills and experiences:
  • Experience working in a similar role at a similar level.
  • Physically fit able to pack equipment.
  • For insurance purposes, you must be over 21 in order to drive the company van.
  • A passion for events, taking pride in all elements.
  • Proficiency in the use of Microsoft Office: Outlook, Word, Excel, and PowerPoint. Basic HTML & CSS is desirable but not a necessity.
This is a fantastic opportunity for someone who wants to travel the world!To apply for this role as Support Engineer, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basisfor this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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