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Customer Support Advisor

Cashflows
Job LocationFulbourn
EducationNot Mentioned
Salary20,000 - 21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As our Customer Support Advisor, youll part of our Customer Service team, reporting to Customer Support Manager.What youll be doing

  • Provide best in class customer service support
  • Deal with a wide variety of inbound and out-bound customer service calls and emails
  • Perform administrative tasks, including customer account changes and updates
  • Use internal payment systems and company CRM system to resolve queries and communicate outcomes to customers
  • Resolve issues in a timely manner and escalate where appropriate
  • Manage customer communication on behalf of Cashflows
  • Build and maintain strong relationships with both customers and internal stakeholders
  • Proactively solve problems and identify opportunities to improve customer experience
YouPlease ensure you have the right to work in the UK before applying, unfortunately we are not able to offer VISA sponsorship for this role.Previous experience within Customer Service is ideal but not necessary. We provide the training, you provide the personality but we do need you to demonstrate the following competencies:
  • Great communication skills, both written & verbally
  • Proactive & Upbeat
  • A calm, friendly and approachable manner both in the office and on the phone
  • Ability to prioritise work and deliver even under tight deadlines
  • A logical and systematic approach to data
  • Some tasks are manual and repetitive, but you still need to be accurate
  • High attention to detail
  • Ability to think on your feet
  • Microsoft skills - knowledge of word, excel etc
The hoursThis is a full time role, Monday - Friday 40 hours per week. 09:00 - 17:30We are remote full-time working at the moment but you will be expected to be able to attend 2 days in the Cambridge office once we are able to return to office working.What youll getOur benefits and perks include;
  • Performance based bonus
  • 25 days holiday per year, plus a day off on your birthday and if youre moving house
  • Private Medical Insurance
  • 4x salary life assurance
  • Income protection
  • 6% employer pension contributions
  • Health Cash Plan cover
  • £70 towards an eye test/pair of glasses
  • Free parking at our Cambridge office
  • Bike to Work Scheme
  • And discounts with a range of retailers
  • Flexible working, we believe that its important for us to work flexibly and so were very supportive of working from home and in the office.
And finally, no promises but we have been known to throw a great staff party once or twice a year!Our selection process stepsIf you like the sound of this role, please click apply!If we think from your application well be a good fit for one another well get in touch for a call. Well talk to you about the role, why we enjoy working here so much and find out more about you.From there, if we both think Its a good match well proceed with arranging interviews, theyll either be over the phone, via Microsoft Teams or in person.Well let you know as soon as weve made a decision on whether wed like to proceed things further with you.

Keyskills :
AdministrativeCallsCustomer ServiceCustomer SupportPayment Systems

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