Welcome & Service Assistant x 3

Job Description

Summary As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Working within a bustling atmosphere as part of passionate team,youll play a core part in providing fantastic customer service.Hours:30 hours per week. We’re looking for someone to work during our core hours of 9am-5pm. Hours available will include summer holidays, bank holidays and weekend shifts. Flexible hours to be discussed at interview with a variety of shift patternsavailable, however it may be necessary for us to alter this pattern occasionally to suit the needs of the business. We’d give you as much notice of this as possible and discuss this with you.Location:Contractually your location will be Formby, but youll also work at Rufford Old Hall. This role is approx. 70% outdoors based as the position is split between the 2 properties, Rufford which is mainly indoors with some outdoor activity.Formby is 100% outdoors. Having this mix brings real variety to the role and now two days are the same.Salary: £10.78 per hourContract: Fixed term contract Starting 1st March 2024 until 31st October 2024 What its like to work here Reporting to the Welcome Manager, you’ll be part of a team of 13 Welcome & Service Assistants plus many volunteer colleagues working at Formby & Rufford Old Hall. Youll also work alongside the wider property team consisting of our Rangers, Facilities Programming,Partnerships and Food & Beverage Teams.Formby is a highly designated and much-loved coastal site, which welcomes around 1.16 million visitors annually. It’s not without its challenges and we are always looking at the best ways to manage this site for nature and people too.You’ll also work across the portfolio at Rufford Old Hall, a Tudor mansion in Ormskirk home to 500 years of Hesketh family history. Every day is different in the portfolio, so all of our team are enthusiastic, flexible and able to think on their feet..AZ002 North WestWhat youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.Willing to work outside in all weathers and deliver tasks when the weather conditions aren’t ideal.Comfortable working in a flexible and adaptable way within a busy environment, the successful candidate will be positive with an approachable attitude. Who were looking for

• A can-do attitude with a flexible and adaptable approach
• Genuine enthusiasm for working with people
• Ability to work well in a team or on your own with minimum supervision
• Well organised and the ability to work within a busy environment
• Helpful & friendly, customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• Youll be required to drive vehicles including vans between car parks therefore a Full UK Driving Licence is required.

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

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