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Quality & Compliance Specialist

Mark James Search Limited
Job LocationFleet
EducationNot Mentioned
Salary£25,000 - £30,000 per annum, negotiable, inc benef
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client, based in Hampshire, is currently hiring for a Quality & Compliance Specialist.Responsibilities

  • Maintain and deliver Quality Assessment of all Operational staff ensuring delivery of excellent customer service throughout the customer experience.
  • Assess compliance and adherence to the TCF policy, and all other regulatory requirements.
  • Assess the effectiveness of the identification and ongoing treatment of vulnerable customers.
  • Using the Call Management system assess the Quality of telephone contact via monthly remote telephone monitoring.
  • Review the end to end customer journey ensuring a satisfactory customer outcome.
  • Evaluate the scale of the sample under review on an individual basis, working with both Team Leaders and Managers to review each individuals requirements.
    • Requirements
  • At least 2 years mortgage industry experience.
  • Working knowledge of both Primary and Specialist servicing functions within Operations.
  • Detailed working knowledge of regulatory requirements and best practice methodologies
  • Full working knowledge of all Primary and Specialist Servicing Policies and Procedures.
    • This is a full time, permanent position working Monday-Friday, 9:00am - 17:00pmOur client offers an excellent remuneration package and excellent career progression prospects.Please apply online to be considered. Required skills
  • Assessment
  • Compliance
  • Operations
  • Customer
  • Financial
  • Mortgages
  • Service
  • Quality
  • Services
  • Customers
  • Procedures

    • Keyskills :
    Assessment Compliance Operations Customer Financial Mtgages Service Quality Services Customers Procedures

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