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Customer Service Advisor Maturing Loans

Mark James Search Limited
Job LocationFleet
EducationNot Mentioned
Salary£25,000 - £28,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client within the Financial Services sector, is currently hiring for a Customer Service Advisor - Maturing Loans, to deal with all aspects of administration procedures relating to existing loans which are approaching maturity.Responsibilities

  • Provide a prompt and comprehensive telephone response to all customer queries.
  • Provide a prompt reply to all written customer correspondence.
  • Communicate with the customer in a manner that is fair, clear and not misleading.
  • Take ownership of case load any queries that arise from this and ensure these are investigated. Refer queries as appropriate and ensure all queries are placed with the correct department.
  • Act with integrity, due skill, care and diligence in all dealings with customers and 3rd parties
  • Prepare accounts for weekly Loss Mitigation Committee.
    • Requirements
  • Mortgage Experience is a MUST
  • The ability to work in a process driven environment.
  • Self-motivated and driven to achieve results.
  • Driven to provide excellent customer outcomes.
  • Teamwork & Ability to work on own initiative.
  • Excellent Interpersonal/ Communication skills & telephone manner.
  • Confidence, determination, resilience & tenacity.
    • This is a full time, permanent position working Monday-Friday. Offices are based in Fleet but due to the circumstances it is a remote role, until the foreseeableOur client offers an excellent remuneration package and excellent career progression prospects.Please apply online to be considered. Required skills
  • Advisor
  • Customer
  • Mortgages
  • Service
  • ''Customer Service''
  • ''Maturing Loans''
  • ''Financial Services ''

    • Keyskills :
    Advis Customer Mtgages Service 39;39;Customer Service39;39; 39;39;Maturing Loans39;39; 39;39;Financial Services 39;39;

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