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Customer Service Advisor Arrears

Mark James Search Limited
Job LocationFleet
EducationNot Mentioned
Salary£25,000 - £28,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client within the Financial Services sector, is currently hiring for a Customer Service Advisor - Arrears, to manage customer accounts through early identification of financial distress and successfully influence the outcome.Responsibilities

  • Contact all customers where potential financial distress/hardship is identified and where direct debit payments fail
  • Telephone or write to customer in arrears, establishing the customers circumstances and endeavour to reach a payment solution where possible
  • Implement forbearance measures as early as possible
  • Build and maintain the customer relationship whilst gathering information from the customer to aid negotiation of a sustainable payment plan
  • Issuing the field agents with field visit requests when unable to contact the customer
    • Requirements
  • Financial Services experience is a MUST
  • Previous experience working in a collections team
  • Self-motivated and driven to achieve results.
  • Driven to provide excellent customer outcomes.
  • Teamwork & Ability to work on own initiative.
  • Excellent Interpersonal/ Communication skills & telephone manner.
  • Confidence, determination, resilience & tenacity.
    • This is a full time, permanent position working Monday-Friday. Offices are based in Fleet but due to the circumstances it is a remote role for the foreseeable.Our client offers an excellent remuneration package and excellent career progression prospects.Please apply online to be considered. Required skills
  • Advisor
  • Customer
  • Mortgages
  • Service
  • ''Customer Service''
  • ''Financial Services ''
  • ''Arrears''

    • Keyskills :
    Advis Customer Mtgages Service 39;39;Customer Service39;39; 39;39;Financial Services 39;39; 39;39;Arrears39;39;

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