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| Job Location | Farnborough |
| Education | Not Mentioned |
| Salary | 25,000 - 33,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent,full-timeB |
IT Support Analyst | Helpdesk | 0365 | AD | Active Directory | 1st Line | First line | 2nd Line | second Line1st / 2nd Line IT Support Analyst with outstanding customer service required to join a growing MSP based onsite in Farnborough.As the first point of call within IT, you will be responsible for providing support to 1 main client in a hybrid (on-prem / cloud) environment, utilising your skill set giving a 1st time fix as much as possible.What you will do:Answering calls from end users in a professional and polite mannerWorking to resolve where possible calls as FTF (First Time Fix)Working within SLAs to manage customer issues and ensure calls are handled correctly, escalating to internal teams or 3rd parties where necessaryFollowing up with customers at the completion of a ticket from any team to ensure their satisfaction before closing the ticketEnsuring that any ticket raisedfor FTF or onward escalation has complete detail of the issue and all tasks undertaken in the resolution of the ticket to dateEnsuring all tickets raised are completed to a high standard of information, where necessary capturing any changes to the end user informationeg contact number, working location, equipment asset tag etcWhat we need from you:Active Directory, O365, Blackberry, SharepointA good understanding of Help Desk toolsExcellent understanding and practical experience of Windows based environmentsKnowledge of incident, problem, request, change and release management.Ability to use logic and reason to troubleshoot and fault find.Excellent communication skillsExcellent customer serviceWhat youll get in return:As well as a salary of between £25-33k (DOE), you will also get a starting annual leave allowance of 20 days (increasing with service) + BH and eligibility for the company bonus scheme.If you have experience of 1st and 2nd line support and looking to join a business that really cares for their staff then hit apply now!IT Support Analyst | Helpdesk | 0365 | AD | Active Directory | 1st Line | 1st line | 2nd Line | second Line