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Group Risk Support Specialist

Aon
Job LocationFarnborough
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

ResponsibilitiesGroup Risk - Client Service Delivery SpecialistDo you want to be part of a collaborative team Do you want to make a difference in your role and help us deliver outstanding service to our clients This is a hybrid role which will incorporate a mix of office and home working, the team work from Farnborough, Epsom, Birmingham, Leeds or London.Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look likeThe Client Service Delivery Specialist will be primarily responsible for providing support to their assigned Aon Sales Consultants in the day-to-day management of clients Group Risk polices, including involvement with policy renewals and new business wins.As a Client Service and Delivery Specialist some of your key responsibilities will involve:

  • Ensure the smooth running ofassigned portfolio of clients on a day to day basis
  • Develop and maintain a constructive and professional relationship with clients and insurers at all levels.
  • Act as the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
  • Independently respond to queries from both clients and insurers in a pro-active manner, whilst keepingConsultants informed
  • Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
  • Prepare template client reports as requested by Sales Consultants
  • Resolve any identified discrepancies in provider documentation before sending to clients
  • Ensure that any correspondence produced or issued by Aon is accurate and adheres to any published brand guidelines
  • Manage the gathering of accurate data for each clients scheme renewal
  • Maintain updated and accurate client records and ensure data in line with Aon systems and protocols
  • Understand and comply with the financial & industry regulations and legislations
  • Build good working relationships with Aon colleagues from all parts of the business
  • Provide a proactive professional telephone handling service for both internal and external contacts, including clients, providers, and Aon colleagues
How this opportunity is differentThis role provides you with the opportunity to collaborate with various teams including, our broking teams, suppliers, consultants, and clients. You will be supported in your role, not only with day-to-day management but also career development opportunitiesto ensure you have skills and ability to progress your career at Aon.Skills and experience that will lead to success

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