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Call Handler - Scottish Ambulance Service

Pertemps Scotland
Job LocationFalkirk
EducationNot Mentioned
Salary11.10 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Call Handler - Scottish Ambulance Service, FalkirkPertemps are delighted to bring various Call Handler posts to the market, based in Falkirk. We are looking for professional individuals who have previous customer service experience, work effectively with a team and are excited for an opportunity to workwith Scottish Ambulance Service.We are particularly interested in speaking with candidates who have worked for NHS, care sector, customer service, however, if your fully experienced in office administration and have transferable skills, we would love to hear from you!

  • Starting 1st November - must be available to start on this date
  • Temporary contract until March 2022 with potential extension
  • £11.10 per hour
  • Monday to Friday, hours between 6 am to 6 pm on a rota basis. Overtime and weekend working may be required (overtime rates)
  • Location - Scottish Ambulance Station, Grangemouth Road, Falkirk
  • Full training provided in South Queensferry for 2 weeks
Key Responsibilities
  • Answering a high volume of calls from hospitals, GPs, care providers and coordinate planned patient transfers
  • Ensuring all information is correct and asking for any further details required
  • Logging all information from the call to the system accurately
  • Act as a point of contact for queries and filter to management
  • Ensure all deadlines are met and team are working efficiently
Essential Skills
  • Excellent communication skills, written and verbal
  • Be adaptable and comfortable in a dynamic environment
  • Strong admin skills are also required with an attention to detail to ensure tasks are completed and recorded appropriately
  • Ability to interpret clear guidelines and instructions
  • Computer literate and able to use computer systems
Due to the nature of work, you must also be able to pass a Disclosure Scotland check.Please apply online now if you are available immediately and looking for your next assignment, we look forward to hearing from you!

Keyskills :
AmbulanceCallsCommunication SkillsCustomer ServiceNHS

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