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BOS - Customer Service Assistant - Falkirk & West Lothian

Job LocationFalkirk
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

End Date Sunday 26 February 2023 Salary Range £19,292 - £19,330 We support agile workingclick here for more information on agile working options.Agile Working Options Flexible / Variable Hours Job Description Summary A full time branch based opportunity working 35 hours across a flexible working week. Job DescriptionWell give you an initial cash package of£20,063 which will increase to £22,048 on 1stApril 2023 (This is the full time equivalent salary).At Bank of Scotland we are driven to be by the side of our communities. As Scotlands oldest bank were proud of our heritage, with a legacy of providing a service which makes a difference to our customers, businesses and the communities we serve.Were now looking for people to join our friendly teams across Falkirk and West Lothian. Giving people and businesses the confidence to make well advised financial decisions, whilst knowing that were by their side.A full time branch based role working 35 hours across a flexible working week.Whether its your first job or youre looking for a change in career, weve got a marketing leading benefits package which will meet your needs.Well give you an initial cash package of£20,063 which will increase to £22,048 on 1stApril 2023 (This is the full time equivalent salary).Youll have the opportunity to use some of your salary on a wide range of options such as:

  • Buying extra or selling holidays to suit from your 22 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
  • Extending the private medical cover youll receive to family members.
  • A Flex Card providing up to 15% discount with over 70 well known retailers.
Youll also get the following:
  • Various share schemes (including free shares)
  • A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
  • Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme
Finally we also have a number of free health and well-being offerings as well as generous parental/adoption leave policies.So you can be sure were investing in your future.So whats involvedOur colleagues are passionate about making a difference to customers, businesses and communities.Join them and youll get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values.But were also driven by a clear purpose: to Help Scotland prosper...You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks.And youll learn to make the most of your best talenthelping people - using our latest in-branch technologies and digital services.We just need you to demonstrate the following qualities:
  • Honest and genuine, caring about helping people with their finances (no previous banking experience required)
  • The ability to quickly build relationships to give customers a fantastic experience.
  • Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service youre providing.
  • A genuine teammate - collaborating closely with branch colleagues to ensure your customers needs are met.
  • The flexibility to work in branches across the area and Saturdays when needed.
What else will we provideFrom Day 1 well provide all the training and support youll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - theres a wealth of opportunities, were by your side every step of the way!Were really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.And just let us know if you need any reasonable adjustments made to our recruitment processes, and well try to accommodate them.So if you enjoy helping people and a new full time role with us appeals then get in touch and apply today, wed love to hear from you!Together well make it possibleAt Lloyds Banking Group, were driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us youll have a key role to play in shaping the financialservices of the future, whilst the scale and reach of our Group means youll have many opportunities to learn, grow and develop.Were focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunityto make a real difference.

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