WWS Central Duty Manager

Job Description

We currently have a WWS Central Duty Manager position available for a motivated individual to join our team based at Exeter. Joining us on a full time, permanent basis, you will receive an attractive salary + shift allowance + benefits.South West Water is part of the Pennon Group, a very successful and stable business which prides itself on sustainability. We provide reliable, efficient and high-quality drinking water and wastewater services for a population of c. 1.7 million in Cornwall, Devon, and parts of Somerset and Dorset.We believe that by investing in the future of our region, we are not only improving the quality of life for today’s residents and visitors but are also taking responsibility for future generations. Responsibility for the environment is central to this. Our aim is to continually drive up standards, particularly in the areas that matter most to our customers.Our core values which are essential to our success are:

Trusted - We do the right thing for our customers and stakeholders.

Collaborative - We forge strong relationships working together to make a positive impact.

Responsible - We keep our promises to our customers, communities and each other.

Progressive - We are always looking for new ways to improve and make life better.

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits which include free car parking at the majority of our sites, company Sharesave Scheme, and various health benefits.As our WWS Central Duty Manager, you will Provide central support and governance for the WWS delivery team through decision making and advice to the Alarm Team and Source Contacts team. You will ensure effective triage of contacts and alarms received in the SWW Control Centre to minimise exposure for the field team, ensuring appropriate direction and welfare of resources and appropriate response to trigger points.Responsibilities as our WWS Central Duty Manager will include:-Working with and coach the alarm team in the management of alarms & information from Waste Water Treatment Works (WWTW) outside of normal working hours to ensure the associated assets achieve Company targets- Working with and coaching the alarm team in the management of alarms & information from Sewage Pumping Stations (SPS) and associated assets- Liaising with Source contact team, and out of hours take responsibility for WWS customer contact response and resolution processes- Using company systems to support decision making and jeopardy management processes to ensure effective deployment of resources and escalation of events- Tracking weather events using corporate systems and information; utilise ‘Wet Weather Suppression’ when appropriate and provide central point of contact for field team out of hours- Managing pollution or flooding events, taking ownership and tracking response to resolution- Using the company’s trigger point system escalating as required and fulfiling the role of ‘Incident Manager’ within the company’s incident room- Minimising out of hours disturbance for WWS Duty Standby Area Managers and field team membersWhat we are looking for in our ideal WWS Central Duty Manager:- Degree/HNC, or equivalent, in a recognised subject; a Degree is preferred- Management qualification or relevant experience (desirable)- Proven operational management experience- Working knowledge of waste water processes and/or sewerage networks- Excellent interpersonal skills with the ability to communicate, both verbally and written, to people at all levels of the business including external stakeholders- Ability to lead a high performing team in order to achieve optimum performance- Proficient in the use of MS Office and confident when using computers- Able to maintain a high level of commitment to personally getting things done- Ability to participate in the WWS Central Duty Manager Shift Rotation- Able to travel around the work area using company vehicle if necessary (infrequent)- Full UK Drivers LicenceClosing date: 21stJanuary 2021If you are looking for a new challenge, please click apply now to be considered as our WWS Central Duty Manager – we look forward to receiving your application.