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Store Manager

Fitness Superstore (BodyPower Sports PLC)
Job LocationExeter
EducationNot Mentioned
Salary£25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Founded in 1994, Fitness Superstore is a successful retail and distribution business selling through 12 stores, telephone and website - with an annual turnover of over £30m. Fitness Superstore is a destination store business where customers travel to see and try a huge range of fitness equipment in impressive showrooms, which are the largest in the UK. As an industry leading specialist, and the UK’s No. 1 Fitness and Gym Equipment Supplier pride themselves on providing an outstanding customer service experience to every customer.The RoleAn exciting opportunity now exists with the UK’s leading fitness equipment specialist looking to recruit a permanent full-time Store Manager with fitness knowledge for its 5,000 sq ft store in Exeter, where you will be responsible for managing the daily operations and have a team reporting to you.The Store Manager will successfully run the store. Working on the shop floor, you will be in constant contact with customers whether B2C or B2B. The Store Manager will be ensuring the team give great customer service as well as monitoring the financial performance of the store and ensuring maximum efficiency of the store operations.ResponsibilitiesAs a Store Manager you will need to:

  • Ensure the store maximises profitability and meet sales targets and KPI’s, as you will have full accountability;
  • Manage and motivate a team for continuous increase in sales and efficiency;
  • Deal with staffing issues such as interviewing potential staff, conducting performance reviews and dismissals;
  • Ensure standards for quality, customer service and health and safety are met;
  • Respond to customer complaints and comments;
  • Deal with sales as and when required;
  • Communicating with customers, the team, Head Office, senior management team, employees at other stores, etc. in person, over the phone, and by email;
  • Resolve conflicts between staff members as well as between staff and customers;
  • Comply with regulations on store operations;
  • Monitor staff behaviour, attitude, and presentation to make sure they are a positive reflection of the retail store’s values;
  • Share product knowledge with customers and with store’s team members;
  • Inspire the team to do their best by being a role model and an authoritative example of their possible future with the company.
    • SkillsYou will need:
  • At least 5 years management and sales experience;
  • To be able to deliver targets and drive sales growth;
  • Effective leadership and the ability to motivate others;
  • The ability to plan and prioritise workloads and delegate accordingly;
  • Customer focus;
  • The ability to multi-task and work under pressure;
  • A desire to work as part of a team to generate fresh and innovative ideas;
  • Excellent numerical skills;
  • Excellent I.T. skills;
  • Great communication skills;
  • Teamworking skills;
  • Enthusiasm;
  • Confidence;
  • To be very competitive in nature;
  • Positive attitude.
    • Comprehensive product training in preparation for the role will be provided. Excellence is recognised and rewarded with uncapped bonus earnings.The PackageThe salary range is £25,000 (+ bonuses + overtime).Store and individual incentive bonuses will form a significant part of the Store Managers income (year one expected to be circa £4-6K+ pa on top of basic salary).Holiday entitlement is 20 days per annum (plus statutory bank holidays).The hours are 40 per week and you will normally work 5 days a week on a rolling rota.Being a retail sales role, the successful candidate will be required to work alternate weekends and bank holidays.OverallWe are looking for candidates with a CV that proves they are a proactive manager with hands-on experience and are able to meet all the above requirements as well as provide examples of past successes. Required skills
  • Customer Complaints
  • Financial Performance
  • Retail Sales
  • Man Management
  • Staff Members

    • Keyskills :
    Customer Complaints Financial Perfmance Retail Sales Man Management Staff Members

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