Sight Loss Helpline Adviser and Head Office Administration Assistant

Job Description

Sight Loss Helpline Adviser and Head Office Administration AssistantExeter, DevonAbout UsDevon in Sight is Devons leading sight loss charity providing FREE practical help and advice to people who are blind or partially sighted to help them live life to the full.Our award-winning services help people with sight loss across Devon, providing vital support and advice to enable those affected by sight loss to live happy, independent lives.We are now seeking a Sight Loss Helpline Adviser and Head Office Administration Assistant to join our team on a full-time basis, working 37 hours per week. However, we are open to this role being a jobshare. The Benefits- Salary of £20,000 per annum- 28 days annual leave, including statutory Bank Holidays (with three 3 extra days to be taken between Christmas and New Year)- Pension scheme which includes a 3% employer contribution- Comprehensive Employee Assistance ProgramIf you are an effective communicator with an empathetic listening style, this is the perfect opportunity to make a genuine impact on both our organisation and the lives of people affected by sight loss across Devon.Your advice and empathetic demeanour will mean the world to our clients and empower them to access the support they need whilst putting a smile on their face.In this rewarding role, you will also form the bedrock of our organisation, providing key support to enable the smooth functioning of our organisation.So, if you want to help improve the lives of people with sight loss whilst taking advantage of ample training and development opportunities, we want to hear from you today!The RoleAs a Sight Loss Helpline Adviser and Head Office Administration Assistant, you will deliver our helpline service, ensuring that high-quality information and exceptional listening support is provided to our clients and those affected by sight loss contactingthe service.Taking the lead in developing and providing our Information, Advice and Guidance Service, you will help to improve access to a range of holistic advice and support services for people affected by sight loss across the county.You will provide administrative support to the Head Office Team, as well as responding to telephone and email enquiries through our customer helpline and website, triaging incoming calls and referrals and registering client details on our database.Additionally, you will:- Inform clients about their eye condition and the services available to them- Develop and maintain accurate, up-to-date and accessible resources- Send out welcome packs and information resourcesAbout YouTo be considered as a Sight Loss Helpline Adviser and Head Office Administration Assistant, you will need:- Educated to at least GCSE level English and Maths or equivalent- Outstanding problem-solving skills- Strong organisational skills- Effective communication skills with the ability to listen and empathise while remaining objective- The ability to work on your own initiative- Competent IT skills, including in Microsoft Office software and databases- A full, valid driving licence and access to your own vehicleExperience of working on a customer helpline would be beneficial to your application, as would experience providing information, advice and guidance. Experience updating and maintaining information resources would also be advantageous, as would experience workingwith volunteers.Experience of managing a diverse caseload and dealing with complex enquiries would also be favourable, as would experience of working with people with disabilities or minority groups. An understanding of the needs of people with sight loss would also be desirable,as would knowledge of local and national service provision for blind and partially sighted people.Knowledge of disability issues would also be preferred, as would knowledge of the geography of the county.This is a full-time role, working 37 hours per week from 9am to 5pm with flexible working hours available, which may require travel around the county of Devon. There is the potential for this role to be a jobshare.Please note, this position is subject to a DBS check.The closing date for this role is the 4th April 2022 with interviews scheduled for the 21st April 2022.Other organisations may call this role Office Assistant, Administrator, PA, EA, Executive Assistant, Personal Assistant, Office Administrator, Sight Loss Support Worker, Sight Loss Advisor, Sight Loss Helpline Operative, Charity Helpline Advisor, or CharityHelpline Operative.Webrecruit and Devon in Sight are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.So, if you want your next step to be a rewarding one as a Sight Loss Helpline Adviser and Head Office Administration Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are thoseof an Employment Agency.