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Service & Warranty Coordinator

Hawk 3 Talent Solutions
Job LocationExeter
EducationNot Mentioned
Salary21,500 - 22,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

SERVICE & WARRANTY COORDINATOR / EXETER - PERMANENT VACANCY Location: Sowton Industrial Estate, ExeterAssignment: Permanent contractHours: Monday to Friday 08:30am - 17:00pmPay: £21,500 - £22,500 per annumWe are currently recruiting for a Service & Warranty Advisor for our well-known manufacturing company based in Exeter at Sowton Industrial Estate on a permanent contract.This role is currently based at Sowton Industrial Estate but does have plans to be moving to a brand-new purpose build premises at Skypark, near Exeter Airport, imminently.The successful candidate will be reporting directly to the Team Leader and working in au team of 4 being responsible for route planning of up to 5 engineers for the timely and efficient completion of warranty and charge visits for the company.Duties as a Service & Warranty Coordinator:

      Receive telephone calls from customers, dealers and engineers, ensuring all calls are dealt with promptly and in a friendly and professional manner.
Log customer issues onto our Customer Relationship Management (CRM) - SalesLogix system, detailing all communication to the customers. Where required amend details to ensure our records are kept up to date and accurate at all times.Respond to email enquiries from customers, ensuring they are dealt with in a timely and professional manner.Develop a rapport with our engineer network and build relationships with the immediate team, internal departments and customers.Assist in planning efficient routes for the companys 10 company employed engineers covering company calls, informing relevant other departments within the heating group of the calls to be attended on a weekly basis.Review parts requirements and co-ordinate despatch for all engineer requests on a daily basis to ensure appliances are able to be repaired in the minimum amount of time and number of visits possible.Call all customers on the engineers planned routes to book appointments on a weekly basis, manage cancellations and the communication of our booking terms and conditions.Collate details and order spare parts to be given to 3 rd party engineers to supplement our engineers capacity where required.Review and/or input engineer reports to our databases on a daily basis, passing any relevant information to the concerned departments.Raise invoices for all chargeable visits on a weekly basis or in advance during a phone call when booking out of warranty visits or unpaid charge work.Support the Engineers by answering queries relating to customer details, inputting or orders for van stock and doing stock requisitions and providing access to instruction manuals and other office based technical information and resources.About you:
      Excellent communication and customer service skills
Ability to listen and extract information from customers and other departmentsSelf-motivated and excellent organizational skillsAbility to multitaskEnthusiasm to learn new skills and grasp large amounts of product informationComputer literate and familiar with Microsoft Office packagesPrevious knowledge of any CRM system is desirableAbility to accurately input data and maintain attention to detailMaintain good client relationsBenefits:
      6.4 weeks starting holiday
Free eye testsPositive working environmentPension schemeFree onsite parkingStaff discountTo apply for this role, please submit your CV via the Apply Now button or contact Shannon McMahon on for more information.

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