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SERVICE WARRANTY ADVISOR

REED Business Support
Job LocationExeter
EducationNot Mentioned
Salary19,200 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

My client, the UKs largest manufacturerin their field, are now seeking a Service Warranty Advisor to join their busy team.JOB DESCRIPTION

  • Receive telephone calls from customers, dealers and engineers.
  • Log customer issues onto theirCustomer Relationship Management (CRM).
  • Respond to email and faxed enquiries from customers.
  • Develop a rapport with theirengineer network and build relationships with the immediate team, internal departments and customers.
  • Plan routes for the companys 4 engineers.
  • Pass warranty jobs onto relevant approved 3rd party engineers.
  • Review parts requirements for all engineer requests on a daily basis.
  • Call all customers on the engineers planned routes to book appointments on a weekly basis.
  • Collate details and order spare parts to be given to 3rd party engineers.
  • Review and/or input engineer reports to theirdatabases on a daily basis.
  • Raise invoices for all chargeable visits on a weekly basis or in advance during a phone call when booking out of warranty visits.
  • Arrange/monitor 3rd party collections of faulty or un-used parts.
  • Process 3rd party invoices.
  • Monitor and log replaced appliances.
  • Support the Engineers by answering queries relating to customer details, inputting or orders for van stock and doing stock requisitions, and providing access to instruction manuals and other office based technical information and resources.
  • Liaise with the warehouse and distribution companies to ensure timely and accurate distribution of their products and spare parts.
  • Provide feedback to internal departments.
  • Ensure all information given is within the agreed company framework, referring queries and issues to technical team, R&D or other internal departments, where appropriate.
  • Transition into a joint technical and service team, therefore with training be able to resolve technical issues relating to any of the brands raised by theirretailers, end users and members of the general public.
PERSONAL SPECIFICATION Possess excellent communication skills, to communicate complex product information, clearly and concisely. Ability to listen and extract information from customers and other departments. Self motivated with excellent organisational skills and the ability to multitask effectively. Enthusiasm to learn new skills and ability to grasp large amounts of product information. Be computer literate, and familiar with Microsoft Office packages. A previous knowledge of any Customer Relationship Management (CRM) system is desirable. Ability to accurately input data and maintain attention to detail, even when under pressure. Ability to react to unforeseen situations and proactively suggest and facilitate those solutions. Ability to extract accurate information from computer systems re stock levels, availability, component diagrams and spare parts lists. Possess a flair for developing and maintaining good client relations.

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