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Retention Manager Automotive

Job LocationExeter
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Are you a motivated and dynamic Automotive Sales Leader looking for a new challenge Would you like the opportunity to work for the South Wests largest dealership groupDue to departmental and operational need, Our client are now looking to recruit a full time experienced premium brand Retention Manager to ensure customer centricity, procure car sales and present associated products to their discerning clientele.What can we offer youIn return for your hard work and commitment, you will be offered a highly competitive salary package and a great range of benefits including:

  • Workplace pension (salary exchange option)
  • 22 days holiday plus bank holidays
  • Cycle to work scheme
  • Refer a friend rewards
  • Life assurance
  • Discounted sales, MOT, products, parts & servicing
  • ECOS vehicle availability
  • Manufacturer (market leading) training
  • 45 hours per week and Saturday & Sundays on a rota
  • What will my responsibilities be
  • Utilise Retention reporting app to monitor and track trends in retailer retention performance. Compare performance against network, region and group and identify areas for improvement. Communicate retention performance and profit opportunity to Head of Business and Head of Sales, to ensure Retention receives necessary focus and priority across business.
  • Review retention performance to ensure performance is accurately reflected in the Retention Reporting App and raise appeals in line with guidelines where necessary.
  • Utilised Retention tools e.g. eMaster/Reporting Application and Service to Sales to identify customers who are the market to renew. Work with Sales Team leaders to create campaigns on existing stock, supporting the management of stock turnaround.
  • Agree campaign activity on weekly basis, provide daily updates and keep informed of status of all enquires at any point of time, ensuring that every enquiry is followed up until a conclusion is reached. Manage the timely and effective follow-up of Impulse and Stretch leads, hand backs, end of term leads and early settlement opportunities identified within eMaster.
  • Ensure awareness of all tactical campaign activity and apply to portfolio to create campaigns and maximise retention opportunity.
  • Make direct contact with customers and generate quality appointments for the sales executives.
  • The ideal candidate…
  • Will have unlimited confidence, resilience, drive, energy and talent
  • Be an exceptionally well-presented individual with the attitude to succeed
  • Has the capability to quickly establish and build relationships along with demonstrating a professional and organised outlook
  • Possesses an understanding of the automotive sales process and the importance of customer communication and prospecting
  • Has a real hunger to meet and exceed targets and KPIs
  • Goes that extra mile to provide great customer care
  • Will have an advantage if you have worked for a prestige franchised dealer previously
  • Who are weOur client are one of the 25 largest dealer groups in Britain and the largest in the South West, with 38 franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans generating a turnover in excess of £600 million and representing a range of franchises including Westerly BMW & MINI, Kastner Volvo, Helston VW, Truscotts Peugeot, Carrs Skoda along with Jaguar Land Rover, Audi, Porsche, Maserati, Ferrari, TPS and Body/Smart Repair Shops and Select Used Vehicles.This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude and attitude to be one of our Sales Executives, then please click apply.For a number of reasons, and without notice, our client reserve the right to withdraw this advertisement before the closing date. Required skills
  • Automotive
  • Management
  • Manager
  • Retention Manager
  • Keyskills :
    Automotive Management Manager Retention Manager

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