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Quality Evaluation Analyst

Kerr Recruitment Ltd
Job LocationExeter
EducationNot Mentioned
Salary£18,666 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Quality Evaluation AnalystBasic salary £18,666- increasing to £19,227 after successful completion of 6 months servicesExeter, Devon areaFull-Time Permanent/ Starting on the 19th of AugustKerr Recruitment is operating on behalf of our client, an international quality call analysts organisation. The successful candidate will be analysing telephone calls and written communication and providing accurate and actionable feedback. The following language are required:

  • Korean x 1
  • Hebrew x 1
  • Danish x 1
  • Italian x 1
  • Turkish x 1
  • Slovak x 1
  • Brazilian Portuguese x 1
    • Initial training and onboarding to be completed from home during the first few weeks, due to the Coronavirus Pandemic. Once lockdown has been lifted and social distancing measure relaxed, returning to the office based in Exeter.Working hours: Monday to Friday 9am-5.30pmResponsibilities:
  • Analyse customer to client telephone calls and written communication
  • Provide feedback to policies and appropriate procedures used to enable the Client to deliver outstanding customer service
  • Provide accurate and actionable feedback in their service delivery and quality, according to the specifications
  • Navigate custom software applications to research appropriate resolution and input results and comments in the company system.
  • Ensure the evaluations are completed in a timely manner
  • Attend training to support your role and achieve required standards of competence
  • Comply with all policies and h&s procedures
  • Support the Team Leader and carry out other general duties
    • The ideal candidate will:
  • Be fluent in English and one of the above languages
  • Be able to work within a high-pressure environment
  • Be able to multitask
  • Interest in technology and ability to understand and resolve technical issues
  • Ability to utilise efficiently current word processing, spreadsheet, database, e-mail and internet software
  • Have highly effective communication skills
  • GCSE (A- C) or equivalent qualifications
    • Closing Date:19th August 2020Please note:We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the jobWhilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the futureBy applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to Required skills
  • Customer Service
  • Quality Analyst
  • Exeter

    • Keyskills :
    Customer Service Quality Analyst Exeter

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