Personal Banker

Job Description

At Santander were driven by our purpose - to help people and businesses prosper. We help our customers at the moments that matter most and champion businesses to help them to grow sustainably. Thats why were building a community to be a digital bank witha human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair.Life in our branches is busy, fast-moving, challenging but always rewarding.Youll be at the heart of the action - acting as the friendly face and voice of Santander.Just as no two customers are the same, no two days will be either. Whether youre helping a customer face to face or on the phone - opening an account, moving some money or getting access to specialist advice, youll play a vital role in their life plans.Youll also have a great team around you - and what could be more rewarding than thatYoull be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. Youll thrive on the variety this gives you and take satisfactionfor operating in a multi-skilled environment.The difference you will make.

• Listening to, understanding and anticipating customers financial needs
• Presenting options and solutions across a range of products and services with a primary focus on digital first
• Answering customer calls into our contact centre
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs
• Helping us be a bank thats simple for colleagues and customers to deal with

What you will bring.

• Proven skills in delivering an outstanding consultative customer experience having explored a customers needs

• Excellent listening, communication, numeracy and digital skills with the ability to explain new technology where it truly benefits a customer

It would also be nice for you to have.

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know.This is based in Bristol Kingswood branch.This is a full-time role working 35 hours across Monday to Saturday.Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of ourculture at Santander and we will provide you with knowledge to help you manage risks in your role.We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and sodo our people, so we welcome applications from across society.You can find out more about how were embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page hereHow well reward you.In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Eligible for a discretionary performance-related annual bonus
• Receive a £500 annual cash allowance to spend on our great range of benefits.
• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
• 25 days holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• 24/7 access to an online employee discount platform
• Share in Santanders success by investing in our Sharesave and Partnership shares plans
• Support your favourite causes through charitable giving and our community partnerships

For more information about our wide range of benefits and family friendly policies visit our website