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Finnish Speaking Quality Evaluation Analyst

Kerr Recruitment Ltd
Job LocationExeter
EducationNot Mentioned
Salary£18,666 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Finnish Speaking Quality Evaluation AnalystBasic salary £18,666- increasing to £19,227 after successful completion of 6 months servicesExeter, Devon areaFull-Time Permanent/ Starting on 29th October 2020Kerr Recruitment is operating on behalf of our client, an international quality call analysts organisation. Our client is looking for a Finnish speaking Quality Evaluation Analysts to join their team in Exeter.Initial training and onboarding to be completed from home during the first few weeks, due to the Coronavirus Pandemic. Once the pandemic has been well controlled and social distancing measure relaxed, returning to the office based in Exeter.Working hours: Monday to Friday 9am-5.30pmResponsibilities:

  • Analysing content of interaction between Customers and Client Contact Centres by evaluating the content of telephone calls and written communication in the required language
  • Providing feedback on policies and appropriate procedures used to enable clients to deliver outstanding customer service
  • Providing accurate and actionable feedback in clients service delivery and quality, according to the specifications
  • Ensuring the evaluations are completed in a timely manner
  • Attending training to support your role and achieve required standards of competence
  • Complying with all policies and procedures
  • Supporting the Team Leader and carry out other general duties
    • The ideal candidate will:
  • Fluent in Finnish and English
  • Interest in technology and ability to understand and resolve technical issues
  • Ability to utilise efficiently current word processing, spreadsheet, database, e-mail and internet software
  • Be able to work within a high-pressure environment
  • Good communication skills
    • Closing Date: 29/10/2020Please note:
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job
  • Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job
  • Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to

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