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Customer Service Supervisor

Obscurant Recruitment Solutions Ltd
Job LocationExeter
EducationNot Mentioned
Salary25,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IMMEDIIATE START!Due to continued growth, my client is currently seeking a Customer Services Supervisor to work in their fast-paced contracts department that works on various architectural/design projects within the UK/USA.You will have previous experience of supervising or overseeing a team of 4 and have excellent problem-solving skills together with excellent communication skills written and spoken.Supervising the team, you will be responsible for ensuring all sales orders are processed via email and over the phone, whilst ensuring customer queries are managed professionally and daily order deadlines are met.You will be highly organised, able to multi-task, have strong diligence, with a keen willingness to learn quickly, excellent career progression, training, and development.Basic salary Is £25,000 to £28,000 depending on experience, 31 days holidays, pension, free parking, excellent personal career development plan. Candidate

  • You will be enthusiastic and a strong team player.
  • Possess accurate data entry skills and proven customer service/sales order processing experience.
  • Good MS Office and CRM skills (training will be given on in-house systems, any CAD skills would be an advantage)
Duties
  • Able take calls from customers to ensure these are dealt with in a friendly and professional manner.
  • Answer queries relating to customer details and orders.
  • Input customer orders accurately onto on the CRM system
  • Provide product ordering information and assist customers with floor plans and quantity calculations.
  • Respond and resolve customer queries or complaints and log onto the system all relevant communication to customers.
  • Liaise with the warehouse, carriers with reference to distribution.
  • Conduct daily administration/correspondence generated from proformas, invoices and distribution documentation.
  • Work as part of a team, whilst also be able to use your own initiative.

Keyskills :
Communication SkillsCRMCustomer QueriesOrder ProcessingSupervising

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