Process Manager NRC

Job Description

Process Manager (NEW)Hermes has double digit growth year on year, our success is built on our unique business model, a strong strategy and having the right people in the right roles. We are looking for people who can commit to the fast pace of our growing business and our Hermes vision of being the Carrier of choice for all end customers.Our business is built on our four values Do the right thing; Dare to be different, Strive for more and Be Customer Obsessed. We are looking for honest, bold, determined and customer focused people to join our amazing business.Your PurposeAs a Process Manager you will manage and control all aspects of the National Returns Centre (NRC) Function with the support and guidance of the Operations Manager. Ensuring that compliance and standards of quality are delivered at all times. Achieve the highest possible throughput using best practices and a high level of staff training in order to achieve and exceed productivity and CPU targets.About the roleYou will report directly to the Operations Manager and Support them with the leading, organising and controlling the Manual Supervisors and Manual Team Leaders including daily briefings, 121’s, performance reviews and team meetings.You will be accountable for the daily planning and management of manual operations including throughputs, parcel presentation, productivity levels and achievement of forecasted CPU against budgeted targets. Ensuring the appropriate level and standard of resource is assigned to the manual areas to cover all shifts across the working week in line with forecasted volume.There will also be the managing and controlling mis-sorts and damages, momentum 100% scanning compliance, managing Client SLA’s and Cost To Serve Modelling.You will have responsibility for all H&S, hygiene and quality audits including risk assessments and safe systems of work in your area and will Lead by example in creating a professional and a high-performance people orientated culture within the function that thinks inside the box.Who we are looking for Someone who is a metric, customer and people focused Leader and can perform in a fast paced and growing business. You will need to be able to support and communicate well to your team, your peers and your Operations Manager to ensure targets are reached.To be successful To be successful in this role you will require the following…Qualifications: • Good Maths and English skills written and verbal• PC Literate•Full current driving licenceKnowledge & Experience: •Extensive knowledge and experience of operational processes and practices, particularly hub operations•Proven ability to build business knowledge and translate into working practices and procedures•Must be able to work on own initiative in a pressurised environmentTechnical & People Skills: •Be able to use internal systems•Motivational leader•Experience of leading a high performing teamImpact & Influence •Great relationships with stakeholders•Influencing through data