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Private Sector Account Support Administrator - Harlow

OnetoOne Personnel
Job LocationEssex
EducationNot Mentioned
Salary28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Private Sector Account Support AdministratorHarlow £28,000 per annum Harlow Our client is looking to recruit an organised, experienced technically minded Administrator to provide timely, well organised, efficient and high-quality administrative support to the Private Sector Hospital Team.You must be a fast thinking, proactive individual, be able to maintain and update data and records and support the team to ensure compliance and targets are maintained throughout the contract.Purpose of the Role Provide professional administrative support to the Head of the Private Sector and KAMs by consolidating and streamlining administrative operations, creating, and monitoring reports and producing correspondence and documentation to a high professional standard.Build long term relationships with customers, subcontractors, and staff to ensure responsiveness and superior customer service.Task List

  • Provide technical administrative assistance to the Head of the Private Sector
  • Assist and support Private Sector KAMs in their daily tasks
  • Point of contact for Customer Care Centre enquiries and escalations
  • Compile KPI reporting for Private Sector Hospital customers for KAMs
  • Compile reports for customer as requested on any aspect of the contract
  • Inventory Status reports
  • Service History reports
  • NF/NMA reports
  • Check and confirm billable ad-hoc files for accuracy before invoicing
  • Check and confirm contract files for accuracy before invoicing
  • Complete additions and deletions of Private Sector Customer assets
  • Liaise with all internal departments to ensure contract delivery
  • Complete associated admin needed to close repairs and PMs as outlined in the Standard Operating Procedures
  • Ensure data integrity within management systems
  • Deal with OEM service staff and management when required
  • To attend, take minutes and action lists at meetings when required
  • Participate in and promote the growth of Althea business
  • Assisting with auditing in line with contractual requirement
  • Deal with all incoming enquiries and requests via telephone and email
  • Customer relationship management
  • Problem solving/trouble shooting
Essential Qualifications
  • Excellent Customer relationship skills
  • Excellent organisational skills
  • Excellent communication skills
  • Good analytical skills
  • Proactivity
  • Articulate with excellent written communication
Essential Skills and Experience
  • Be able to react quickly when necessary and mobilise a solution
  • Attention to detailKPI reports, accuracy, follow up, completer finisher
  • Knowledge of MS Office suite, PowerPoint, Access and Publishers, Excel
  • Ability to manage substantial workloads, prioritising as appropriate
  • Superior integrity and discretion, as role involves dealing with Executive level, highly sensitive information
Salary and Benefits
  • £28,000
  • Royal London Pension Scheme3% EE contribution and 5% ER contribution
  • Death In Service Scheme after 6-month probation4 times salary
  • Perkbox employee benefit system
  • 25 days annual leave + bank holidays
If you have all the above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on or forward CV to A DBS Enhanced Disclosure is required for all applicants

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