Head of Operations

Job Description

Head of Operations – South East UKThis is a fantastic opportunity to join a luxury student accommodation company as Head of Operations for the South EastYou will be providing a professional service to their clients by supporting site Accommodation Managers and ensuring key performance indicators and a range of objectives are met. Maximising income and achievement of financial goals by ensuring AccommodationManagers and their teams meet key performance targets including Health and Safety, occupation levels and the efficient management of budgets.The duties will include the following:

• Responding to customer and client enquiries in a prompt and courteous manner
• Communicating effectively with clients to ensure they are fully informed of current and future developments
• Maintaining excellent working relationships with universities and colleges within the region.
• Developing a robust contractor panel to ensure the property is always in prime condition and procure best value on behalf of our clients.
• Effectively managing Accommodation Managers within a team structure.
• Ensure the property is a safe place to live and work
• Ensure property fully complies with current legislation
• Achieve targets for accommodation and profit levels
• Develop and implement marketing plan to achieve financial goals
• Ensure prompt collection of rents with minimal bad debt within the region and within budget.
• Negotiate rates with local suppliers to keep costs under control.
• Report on a regular basis to the Operations Director regarding KPI’s and produce timely & accurate reports when required.
• Develop additional services and income streams
• Involvement in the recruitment and selection of Site Accommodation team members including completion of associated records in conjunction with the Human Resources Manager
• The induction, training and development of the above categories of staff where appropriate.
• Required to review with site teams work practices and procedures to ensure a pleasing and hygienic standard of accommodation.
• Monitor regularly working methods with particular regard to safety, ensuring that all staff have an understanding of Health & Safety and Fire Safety procedures.
• Review with Site Management Teams the upkeep of the building
• Investigate complaints, persistent or serious breaches of agreements
• Ensure accurate records are kept of investigations and subsequent action taken.
• Development excellent working relationships with the wider Operations Team and colleagues across the business
• Regular contact with students and residents
• Contact with Property suppliers, contractors.

Skills/attributes required:

• Client focused
• Microsoft Word, Excel and Outlook
• Excellent verbal and written Communication Skills
• Excellent organisational skills
• Focus on & commitment to excellence in customer service
• Ability to analyse & interpret data
• Ability to meet deadlines
• Knowledge of the Dream Accounting System is desirable but not essential
• Desire to deliver and achieve excellent standards of service
• The ability to lead & work within a team
• Positive and Enthusiastic
• The ability to stay calm under pressure