Flood Technician

Job Description

Do you have damage restoration experienceDo you have experience insurance experience02986 First Response water Technician Essex or Midland £23,000 - £27,000 paABOUT THE COMPANY:This working for a well respected insurance companyDUTIES AND RESPONSIBILITIES:To undertake water damage and accidental damage restoration projects (drying, cleaning and sanitising as appropriate), ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.ResponsibilitiesEffective day to day management of instructions under your control; excellent communications with policyholders and any other relevant individualsWorking closely with the First Response, Surveying and Claims teams to ensure that all instructions are acted on in a timely manner and in line with any KPI or SLA as requiredUndertaking onsite inspections, installation and monitoring of drying equipment, mitigation assessments and cleaning following water and other perilsTo ensure that works are carried out and completed in the shortest period possible and maintained as such until the claim is concludedMaintain claim files to a very high standard ensuring that all documents, photographs, and communications are accurately recorded in chronological order for audit, complaints analysis and client reviewUndertaking triage assessments and reporting accordinglyWorking within the team to ensure that the claim is progressed efficiently and within the scope of the insurance policyTo work whilst maintaining safe working conditions in line with Health & Safety requirements and regardless of locationTo ensure that all company property is kept clean, tidy, and maintained to the correct safety standardsTo wear corporately identified clothing provided as required by the businessPreparing reports as requiredTo undertake any training or CPD or as required by the businessTo work on an on call or shift-based rota ensuring business needs are metTo carry out any other reasonable management instructionExperience & KnowledgeFull driving licence with no more than 3 pointsHealth and Safety trainingIDEAL EXPERIENCE:At least 2 years previous experience of working in construction and/or building worksBasic computer knowledgeSome experience of the following would be advantageousKnowledge of the Insurance claims processPrevious experience within damage restorationAsbestos awarenessSkills & AbilitiesExcellent spoken and written communication skillsExcellent customer service skillsTact and assertiveness when dealing with customers who may be distressedAbility to work within a team and with a wide variety of customersAbility to work well under pressure and meet deadlinesPC literate with good administrative skillsAbility to take direction and to take on increased ownership and responsibility when necessaryPersonality & MotivationHelpfulness and a passion for customer service.Driven and enthusiastic - meets or exceeds targetsEmpathy and understandingConfident and professional attitudeActive and energeticTakes ownership of problems and drives for effective solutionsRestoration and flood and water

Keyskills :
DamageRestorationFlood