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Desktop Support Engineer

Project Recruit
Job LocationEssex
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Site Technology Services - Deskside VIP SupportOur client, a leading global supplier for IT services, requires a Site Technology Services - Deskside VIP Support to be based in their clients office in Haverhill, UK. As this is a client facing role the right candidate must have good communication, friendlybehaviour and have empathy towards end user issues.Note: There could be some occasional travel to Roehampton, UKThis is a 12-Months temporary contract to start ASAPDay Rate: Market RateKey Responsibilities/Requirements

  • Individual role with 4-6 years relevant experience
  • DesktopLaptopPrinter Support, Co-ordination with other vendors, VIP support
  • Provide VIP Support for Deskside issues per contract and be point of contact at the site for all IT related issues.
  • Manage critical SLAs and KPIs
  • Provide Remote support to users at the spoke sites assigned.
  • Provide hardware break/fix support and warranty support for current desktop, laptop, tablets, mobiles, workstation and reimage systems as required.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printingscanning devices, presentation equipment, software and other products to deliver required desktop service levels.
  • Configure new users to the domain, setup new computers/laptop and support mobile/Handheld devices.
  • Co-ordinate with vendor/support teams for the hardware purchase and for any technical issues for users.
  • Assist with securing the network by setting up and maintaining antivirus and applying software security updates in a timely manner.
  • Co-ordinate with Automation team and perform proactive identification and resolution through self-heal.
  • Implement One-touch deployment by co-ordinating with the required teams
  • Implement various automations in digital workplace services
  • Implement Modern Desktop Management using Nexthink
  • Resolve application and Database connectivity issues by coordinating with necessary support teams

Keyskills :
Desktop Support Engineer|Deskside Support|IT Support|Field Engineer|VIP Support|1st Line |First Line | 2nd Line| EUC|Haverhill|Suffolk| Essex|London|U

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