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Customer Service Officer / Hybrid

Saffron Building Society
Job LocationEssex
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Do you love helping customers Are you a natural people person who loves being on the phone Being a Customer Service Officer working remotely most of the time for the Saffron Building Society will allow you to be yourself. By assisting people in a positiveand patient way, you can ensure they finish a call with you with a smile on their face. The people are the beating heart of the Saffron Building Society, and it takes everyone to provide the service they are rightly proud of.This is a telephone-based role working fully remote with occasional travel to the head office in Saffron Walden once a month for key meetings.The day-to-day role:

  • As a Member Representative you will act as first point of contact for customers over multiple channels, delivering a high level of customer service whilst adhering to quality assurance and operational standards.
  • Assisting towards team measures including but not limited to the booking of Financial Wellbeing Reviews and referrals to third party partners.
  • Identifying any potential or actual customer vulnerability throughout interactions
  • Deal with any complaints in a timely and efficient manner
To be successful:
  • You will have excellent customer service ability.
  • Be able to work independently with occasional travel to an office.
  • Excellent communication skills.
Benefits:
  • Recognition Scheme
  • Discounts through Saffron rewards
  • Annual bonus scheme
  • Physical, mental, and financial wellbeing support
  • Pension, Life Assurance & Income Protection
  • Holiday exchange
  • Staff Mortgage Benefit
  • Cycle to work scheme.
and lots more....If you would like to join a diverse and supportive employer, click the apply button now!

APPLY NOW

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