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Customer Experience Executive - temporary until end March 2024

Job LocationEpsom
EducationNot Mentioned
Salary£13.33 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Kenneth Brian Associates are working with a prestigious employer based in Epsom, who are seeking a Customer Experience Executive to join their team on a temporary basis until the end of March 2024.The Customer Experience team focus on managing contact from customers regarding a range of queries in a busy contact centre environment.Key responsibilities of the role will include:

  • Managing enquiries from customers via a number of channels
  • Managing and growing a portfolio of customer contracts
  • Tailoring each contact to each specific customer
  • Advising customers of the options available to them
  • Ensuring customers are contacted within agreed SLA
  • Managing customer expectations, ensuring they are met
  • Liaising with other teams internally
To be considered for this role, you will need:
  • Previous experience in a busy customer focused role
  • Ability to build and maintain strong customer relationships
  • High level of communication skills, both written and verbal
  • Commitment to providing excellent customer service
  • Computer literate with the ability to learn new systems
We look forward to receiving your application.

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