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2nd Line IT Service Delivery Technician

Optima Recruitment
Job LocationEpsom
EducationNot Mentioned
Salary£26,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

An exiting opportunity has arisen working for a highly established and professional regulated organization based in Epsom.Duties include:Reporting to the IT Service Delivery Manager, conduct of general IT support to users, systems housekeeping and security related tasks

  • Working on technical projects
  • Procurement of Hardware & Software
  • Support to 1st line technicians
  • Testing and maintenance of computer contingency plans
  • Due diligence of IT suppliers
  • Assist users in resolution of incidents, queries and problems
  • Creation and maintenance of Helpdesk support documents
  • Liaise with external suppliers and maintain business relationships with third parties
    • Person Specification:
  • 2+ years’ experience in in an IT Service role in Help Desk 2nd line support
  • Experience in a service desk environment operating with SLAs, KPIs, CSAT and proper escalation processes
  • In depth knowledge of commercial ITSM tools i.e. Solarwinds MSP, Autotask, Service Now (Ticket triage, Automations, workflows, incident & problem management, change management)
  • Exchange Server (2013, Exchange Online) configuration & administration
  • GPO Creation and management skills
  • Experience in a Windows server environment, 2008R2, 2012, 2016 (Server Setup, Configuration, Management, Maintenance)
  • Experience in documentation and Knowledge Base management
  • Be able to switch between incident resolution and project work
    • Additional Information:
  • Based in Epsom
  • Up to £30,000, depending on experience
  • Pension scheme
  • BUPA membership
  • Concessionary mortgage facilities
  • Bonus scheme (dependent on business performance)
  • Professional study support
  • Active sports and social club membership
  • Free parking
    • Please note; Due to the large number of applications that we receive, if you have not had a response within 7 days, please assume that you have been unsuccessful on this occasion.Follow us on Twitter or join our Facebook community by clicking Like’ on our Optima Recruitment Ltd page. Be the first to see our jobs as well as useful information about the job market, CVs and interviews.Optima Recruitment acts as both an Employment Agency’ & Employment Business’ providing recruitment services throughout Surrey. Required skills
  • Microsoft Exchange
  • Service Desk
  • Knowledge Base
  • KPI Reports

    • Keyskills :
    Microsoft Exchange Service Desk Knowledge Base KPI Repts

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