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Swedish Customer Service Executive (education)

Anna Ceder Selection Ltd
Job LocationEnfield
EducationNot Mentioned
Salary26,000 - 27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Swedish Customer Service Executive (permanent) Location: North London (remote or home office 2-3 days per week)Salary: £26,500 per yearWorking hours: Monday - Friday, normal office hoursAre you fluent in Swedish & EnglishDo you have a university degree and some Customer Service experienceJob role: taking care of a portfolio of Scandinavian clients and providing outstanding customer care and service, mainly over phone and e-mail.As the company operates in Education- sector, we very much welcome university graduates with strong academic backgrounds as well as more experienced Account Managers and Client Service professionals.Due to an internal promotion, we are now looking for a new team member in the Nordics team. The company has very low turnover of staff and can offer an ambitious, professional work environment.You:

  • Fluent in Swedish and English
  • Some previous experience in a Customer Service, Client Service, Customer Support or Administration role.
  • University degree (we will consider any disciplines including Marketing, Economics, Business Administration or similar)
  • Excellent relationship-building skills and strong communication
  • Strong writing skills and attention to detail
  • Keen problem-solver
  • Strong IT skills
  • Looking for a permanent, long-term position with a reliable, international company in the UK
What you will be doing:
  • Manage a portfolio of corporate customers
  • Provide excellent customer service & training, mainly by email but sometimes also over the phone
  • Find solutions to clients problems, by first finding the source of the problem (for example: has the invoice been paid is there a technical problem)
  • Always finding the right balance between whats best for the customer and best for the business
  • Use several different computer systems and platforms (CRM, databases etc)
  • Help create and maintain an enjoyable team working environment!
For more information, please apply now and we will tell you more. We look forward to hearing from you!Keywords: Swedish; Sweden, University, library, librarian, customer support, client services

Keyskills :
Client ServicesCustomer ServiceSwedishNordic

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