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| Job Location | Ely |
| Education | Not Mentioned |
| Salary | £29,000 - £32,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Technical Support Engineer - Ely - Perm - £CompDo you have a technical mind within the world of Photonics and Life Science Are you able to effectively communicate with and support global teams and customers Are you a collaborator able to feedback on new concepts and design Are you a forward thinker with a passion for scientific advancement and continuous developmentAs a global manufacturer with a vast portfolio of photonic tools and systems, my client is looking for a driven and forward thinking Technical Support Engineer to share in their commitment to their UK customers across the Academic, Government and Commercial sectors.Working within their purpose built facility in Ely, you will work closely with Engineering and Technical Support teams on local and global levels to provide front-line customer support. Using your understanding of production and engineering processes, and acquired customer insight, you will provide feedback on new product concepts and design, and also be instrumental in identifying new product opportunities. The ability to convey your expertise in a relatable and relevant manner will be key in both your day to day role, and when attending customer visits and trade events.Your duties will include;• Front-line customer support via email and telephone• Build customer relationships and understand their product applications• Assist with troubleshooting, training and testing• Provide workable and specific solutionsYour knowledge and expertise;• Optical fibre, optics, electronics or lasers• Excellent communication• Attention to detail• Masters degree or equivalent in Physics or Life Science discipline (highly desirable)In return for your commitment and drive, you will receive;• Onsite training opportunities and cross-departmental insight• Private healthcare, group income protection, group life cover• Contributory pension scheme• Genuinely collaborative teamIf you would like further information, please do not hesitate to contact Lucy to discuss or APPLY NOW! Required skills
Keyskills :
engineering customer service photonics lasers production optics