Insurance Administrator

Job Description

Unique opportunity to join a successful, growing insurance business based in Ely. This back office administrative role is a great opportunity to start or continue your career within the insurance sector. We are ideally looking for candidates who have previousexperience in an Account Support/ Administration role with excellent organisational skills and a keen eye for figures.Our client will offer extensive training and career development with the opportunity to study towards the CII qualification.No weekends, Monday - Friday 9-5 , Based in Ely, Parking and also walkable from the train station Hybrid working, Quarterly bonus Company Benefits:

• 25 days holiday + bank holidays + Christmas shutdown (not taken from your holiday entitlement)
• Generous pension scheme
• Death in service benefit
• Yearly staff conference
• Company events
• Season ticket loan
• Paid training to gain CII qualification
• Working a friendly supportive environment
• Excellent training plan
• Quarterly bonus scheme on top of basic salary (£23,000 - £24,000)
• Hybrid working option (after training period) 3 days in the office, 2 days from home

Responsibilities:

• Ensure that renewals are invited out in good time and diary notes are up to date.
• Maintain renewal KPIs in line with sales plan targets.
• Manage the process to ensure that mid-term or policy adjustments are carried out when requested and any special requirements are referred to the relevant insurer.
• Work closely with the sales team to ensure quotations are followed up with customers/developers.
• At the point of sale confirmation be the liaison point for the developer to gather required information so that a formal quote can be issued.
• Ensure that the Sales Executive is ccd into all correspondence so that additional calls and follow-ups can be made.
• Once payment is made, issue certificates of insurance and liaise with inspection body to arrange inspections.
• Act as liaison point for introducing brokers to secure additional sales via this mechanism
• Maintain up to date knowledge of policy wordings and requirements of insurers. Claim and dispute support
• Complete claim and dispute notifications and submit to relevant insurers/third-parties via email with necessary documentation.
• Provide support to the Account Support Manager in completion of monthly banking and within the specified timeframes.
• Ongoing project work
• To support the Account Support Manager with all future and ongoing projects which facilitate the success of the business.
• Provide office cover as required, responding to general enquiries whether made by telephone, email or letter.
• Cover for the absence of relevant team members, by providing cover for critical activities.

Requirements:

• Good standard of English (to GCSE or equivalent)
• Computer literacy (competent use of email, Word for routine and semi-routine letters; very good working knowledge of Excel; data entry)
• Able to develop a good understanding of key finance processes (banking producing finance reports to insurance companies)
• Competent with figures (able to calculate percentages and averages)
• Experience of having carried out some basic finance processes
• Excellent attention to detail
• Good customer service skills, able to deal with callers and claimants in a polite and efficient manner
• Skilled at recognising work priorities and organising own time
• Able to work within a small team
• Self-sufficient whilst recognising when to refer mattersIf you have not received a response within 5 working days, unfortunately your application has been unsuccessful. Xpert Resourcing Ltd is acting as an Employment Agency for this Permanent vacancy.

Keyskills :
AdministrativeCustomer Service