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Sales & Customer Service Advisor (FTC)

Inchcape Retail Limited
Job LocationEllesmere Port
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Sales & Customer Service Advisor (FTC) - Contact Centre, Volkswagen(Fixed Term contract until 24 Feb 2022)This Position is full time working 40 hours per week, working a variation of shifts between 8am - 6pm Monday to Friday and Saturday 8.30am - 1.30pm.As sales & customer service agent you will ensure the highest level of customer satisfaction and care at all times. You will be responsible for handling inbound and outbound enquiries and you will be able to identify opportunities to up-sell and maximise sales. You will be representing a prestigious car brand, to which you will need to make sure you are professional and courteous at all times.Main ResponsibilitiesThe main duties of the role will involve;

  • Handling inbound & outbound telephone calls
  • Responding to customer email enquiries
  • Quickly identifying the needs of the customers and guide them towards the service or product that will best meet their requirements
  • Providing a high level of customer service which will allow you to build relationships with our customers to retain business
  • Being organised and self-motivated to ensure targets and deadlines are met
    • The Ideal Candidate
  • Proven ability to sell and hit targets in a contact centre environment
  • Excellent telephone manner and customer service skills
  • The ability to prioritise work and multitask
  • Able to work independently and also part of a team
  • Accuracy and good attention to detail
  • Confident telephone manner and used to handling high call volumes
  • IT alliterate with the ability to use multiple systems at once.
  • The ability to up-sell additional aftersales products
  • Automotive experience would be an advantage, however full training will be given
    • Required skills
  • Advisor
  • Contact Centre
  • Customer Service
  • Sales
  • Telephone Manner

    • Keyskills :
    Advis Contact Centre Customer Service Sales Telephone Manner

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