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Customer Service Advisor Site/Hybrid Working

HR GO Recruitment
Job LocationEllesmere Port
EducationNot Mentioned
Salary19,877 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job DescriptionPosition: Customer Service Advisor (Hybrid working available)Location: Ellesmere PortHours: Monday - Friday Shift between 8.00am-7.00pm, Saturday 9.00am-3.00pm (1 in 4 on rota basis)Salary: £19,877 P/A + Company Bonus and BenefitsDue to growth and success, we are currently looking for a Booking Specialist to join our client based in Ellesmere Port.If you are currently seeking a new challenge, work within a great team in an excellent environment then this is opportunity for you!The ideal candidate will have gained previous experience within a similar role. Ideally if you have worked within the travel industry previously in relation to customer services, booking of holidays/flight and packages however not essential. You will possessexcellent customer service skills, with good communication skills both verbally and written. Deliver a professional service within a timely manner and the ability to work well using own initiative.What the company offer:

  • Modern office environment, easily accessible with local transport links within walking distance
  • In-house training and on-going career development
  • Pension company contribution
  • Company Bonus Scheme
  • Long Service and Employee Awards
  • Hybrid working options
About the role:Your responsibilities as a Customer Service Advisor would be:
  • Monitor and action all email & telephone requests for bookings
  • Carry out the above in line with set company service level standards in a friendly & professional manner
  • Use internal systems to check availability, make bookings, reserve seating, amendment of bookings and making any amendments if needed
  • Use industry knowledge and initiative to choose best airlines to approach to meet clients requirements
  • Make sound commercial decisions on margins & pricing on a booking-by-booking basis
  • Work on own initiative without constant supervision
  • Update all transactions accurately into the database
  • Keep on top of all airline deadlines for deposits, balance payments, names & ticketing
  • Ensure payments are received from clients in good time to meet deadlines
  • Develop a good understanding of the market and competition
  • Follow up quotes by telephone or email
  • Form close ties with staff within airline partners to strengthen relationships
  • Be aware of, and work towards, sales targets
  • Answer phones of other departments during busy times
To apply please forward your current CV to or call to discuss in more detail

Keyskills :
Customer Service Advisor (Site/Hybrid Working)

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