Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Experience Co-ordinator

Saint-Gobain Glass
Job LocationElland
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time or part-time

Job Description

Here at Saint Gobain Glass Solutions we have an exciting opportunity for a Customer Experience Coordinator, this is an ideal role for someone with good admin and customer service skills who might be looking for a change. This role could suit someone withface to face customer service experience who is looking for a change in direction, you could come from a variety of industries, as long as you have good general admin skills we will provide you with all the product and on the job training required to be successful.The role would see you supporting the Customer Engagement Manager in general account management duties, customer engagement, creating estimates, updating the client / customer database, contacting previous customers via phone / email and dealing with salesenquiries.While previous experience would be advantageous, its most certainly not essential. With the right attitude, communication and general admin skills we can provide you with a good level of support and training.Is this role right for meFirst and foremost, we always want to recruit talented people that align well with our values and way of working; so whether youve never worked in this industry before, or had years of experience with one our competitors, youre just as likely to be a greatfit! A great Customer Experience Coordinator at Glass Solutions will put the customer first, focusing on finding solutions for them and building trust. Truly acting as an entrepreneur you will be proactive, taking time to understand your customers. Youllalso show resilience when things dont go according to plan; being open to new ideas and happy to learn.There is some specific experience we are looking for from suitable candidates;

  • Previous direct customer engagement
  • Confident and professional telephone manner / communication
  • Organised with high attention to detail and prioritisation skills
What will I be doing in the roleWorking as part of our Customer Engagement team, you will undertake account management duties, regularly liaising with current customers to understand their current and future requirements, building lasting relationship through understanding their needsand delivering a high standard of customer service.You will be handle customer enquiries / complaints over the phone and via emails, using these opportunities to introduce Glass Solutions (Saint Gobain) as a supplier of choice. You will assist with pricing requests and keep good administration of your customerinteractions.Additionally you will be tasked with contacting previous and lapsed customers to rebuild relationships and look to bring them back onboard.So to sum up:
  • Enthusiastic / Outgoing / Confident communication
  • Professional telephone manner
  • Organised with the ability to prioritise workload
  • Reasonable IT skills (role will include data entry and updating customer details in our CRM)
Are Saint-Gobain an Inclusive employerWere working hard to be, and were keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.And what about flexibilityThe world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We cant guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.

Keyskills :
Customer ServiceRetailSalesMerchanting

APPLY NOW

Customer Experience Co-ordinator Related Jobs

© 2019 Naukrijobs All Rights Reserved