Visitor Assistants

Job Description

Our Client is looking to hire a Visitor Assistants.They are home to one the worlds finest collections of art, which ranges from the Middle Ages to the present day. Their spectacular buildings house the worlds greatest collection of Scottish art, and a world-renowned collection of Scottish and internationalphotography, welcoming many visitors to their three principal sites in Edinburgh. They aim to preserve, display and augment the collections for the enjoyment and education of the widest possible public and to maintain them as a centre of excellence.This is an exciting period of renewal for them, as they move forward with their engaging strategic vision that puts their audience at the heart of what they do. Theyre making it their mission to broaden their impact, matching their rich collections, expertiseand creativity to the needs and wants of their visitors. Theyre finding new ways to connect with more people, and creating an innovative, inclusive organisation that can meet the challenges of their ever-evolving world.Art for Scotland: Inspiration for the world is Their Vision. Inclusive, original and ambitious - they will make the national collection accessible to all and inspire curiosity across the world.They will embed Equality, Diversity and Inclusion (EDI) into their culture, creating a safe and welcoming environment that is inclusive and equitable for all. Their culture will celebrate and represent the diverse society in which they live and work in,ensuring everyone feels a sense of belonging and can be themselves.They are working towards reducing their environmental impact and aim to have net-zero carbon emissions before 2045. Their response to the Climate Emergency and EDI are integral to their work and all their colleagues and departments play a part in achievingthis. Their primary Climate Emergency focus areas are engaging their communities, improving their operations and adapting to future climate changes.The teamYou will be part of the Security and Visitor Services department as it enters an exciting new phase focusing on providing the best possible experience every time they engage with their visitors and staff, while promoting a culture of continuous improvementin everything they do.ResponsibilitiesAs a Visitor Assistant you will:

• Provide welcoming and engaging conversations with their visitors at the entrances, on the phone and via email giving advice and answering queries
• Actively promote their Friends scheme and convert visitors into Members.
• Drive satisfied visitors to make donations to their boxes situated at the entrance/exit to the Galleries.
• Sell tickets and other products.
• Seek out all their related content gaining knowledge to act as an ambassador about their galleries, their collection and exhibitions, events, their shops and cafes and other activities.
• Communicate with colleagues across departments to gather information to answer visitor enquiries.
• Share knowledge and expertise with team members to improve understanding across the department.
• Accurately collect all customer data in line with GPDR and their guidelines.
• Follow departmental cash handling procedures performing accurate reconciliations.
• Help Security and Visitor Services colleagues as required.

KNOWLEDGE, SKILLS AND EXPERIENCEThe following range of knowledge skills and experience are required. Please ensure these are reflected in your application. Short listing for interview will be based on meeting these requirements.Essential

• Outstanding interpersonal skills enabling you to engage with people to provide information and deliver sales
• Previous experience of working within a front-line, retail, sales, customer services or entertainment environment
• Be a strong communicator in person, in writing and over the telephone
• Competent at using office systems such as Office 365
• Have the resilience to positively respond to challenges and prioritise operational demands
• Work well in a busy environment with strong organisational skills
• Accurate with figures and experience of cash handling and other methods of payment
• Enjoy working as part of a team and with the public
• Flexible approach to the job and be able and willing to work weekends, evenings and any required overtime.

SUMMARY TERMS AND CONDITIONSHOURS: Working from a choice of either 2 days, 3 days, 4 days, or 5 days a week (between 13 and 32 hours per week). Please note this role involves working weekends on a regular basis.Hours will be 09.45 a.m. to 5.15 p.m. with some days starting at08.45 a.m. to provide switchboard cover.PAY: £20,828 per annum pro rataANNUAL LEAVE: 25 days per annum pro-rata. Staff also receive 11.5 public and privilege holidays per annum pro-rata.PENSION: Civil Service pension provisions enables them to offer a choice of pensions, giving you the flexibility to choose the pension that suits you best.The closing date for all applications is Monday 12 September 2022.When applying please indicate your preference for how many days per week you would like to work within the supporting statement section where you can also demonstrate how you meet the skills and personal qualities required for this role.Please note that the successful candidate will be subject to Basic Disclosure Scotland security clearance.

Keyskills :
CollectionsCreativityRangesRenewalStrategic Vision