User Researcher - Outside of IR35

Job Description

Venesky-Browns client, a public sector organisation in Glasgow/Edinburgh, is currently looking to recruit a User Researcher for an initial 6 month contract - with the potential to extend on a rate of £350-£405/day (outside of IR35). Due to the currentcircumstances this role will be remote based for the foreseeable future.Responsibilities:- Involved in ensuring that system touch-points during a users life-time are part of a coherent, consistent experience- Conducting exploratory user research that will bring out user needs.- Ensuring that usability research is undertaken frequently, economically with appropriate users and measures as part of the development cycle- Creating high and low fidelity prototypes based on existing design patterns that bring results from the research to life, complete with customer journeys- Delivering UX feedback to Agile delivery teams to compliment sprint cycles- Work as part of a multi-disciplined team to design user focussed and successful services- Support the UX community and coach or pair with other members of the team- Build relationships and working effectively with internal staff and external parties- Actively participate in the organisations UX Practice, sharing best practice techniques- Support the UX community in providing cover for teams across domains affected by COVID 19 where it is feasible.- Mentor and coach a junior member of the UX team - Support any secondary activities as requested by the Head of Service Design.Essential Skills:- Able to listen to the needs of the technical and business stakeholders, and interpret between them. - Able to manage stakeholders expectations and be flexible, is capable of proactive and reactive communication - Facilitates difficult discussions within the team or with diverse senior stakeholders- Experience working within an agile, multi-disciplinary team environment, and ability to deliver iterative design components (including user journeys) to the development team- Can produce artefacts to engage teams with the user experience- Engages in fostering a UX community within the organisation- Able to make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase, building consensus between services or independent stakeholders. - Able to identify problems or issues in the team dynamic and rectify them. - Engages in varying types of feedback choosing the right type at the appropriate time and ensuring discussions and decisions are actioned as appropriate.- Experience off user research and analysis, utilising both quantitative and qualitative data- Experience of producing, running and analysing multiple surveys- Manages, supports and stretches self and others to deliver agreed goals and objectives- Keeps focused on the goals that really matter, and takes responsibility for delivering outcomes on time and to a high standard- Visualising and implementing strategic user-centred design, applying different risk methodologies in proportion to the risk in question, with the ability to apply a digital understanding to their work and to identify and implement solutions for assisted digital. Desirable Skills:- Experience of working in a team of UX professionals- Knowledge of WCAG accessibility standards and principles- Experience of simplifying high volume, complex process flows- Customer journey mapping- Creation of design standards and practices- Axure RP, Sketch, Hotjar, Google AnalyticsIf you would like to hear more about this opportunity please get in touch.