Unified Communication and Conferencing Technical Specialist

Job Description

Location : Halifax, Edinburgh, LondonSalary Range: £32,680 - £40,850Agile Working Options: Other Agile Working Arrangements / Open to DiscussionJob Description SummaryOur Client is looking to hire a Unified Communication and Conferencing Technical Specialist. You will be part of a team that is leading on the installation, configuration and maintenance of Kollective eCDN, Skype, Teams, Streams, Audio/Video Conferencingand Broadcast services in line with their standards and policies to agreed service levels. You will also manage of Interoperability solutions between Cisco and Microsoft plus develop the new Meetings Rooms as a Service offering.Job DescriptionTheyre embracing change and creating a simpler, more responsive, digitally-led organisation. With them youll have a key role to play in shaping the financial services of the future.Their colleagues are at the heart of their digital transformation, adopting progressive technologies and agile practices to support them on their journey to build the bank of the future. With their help, theyre serving more than 16 million online customersand transforming the way Britain banks.Theyre moving to a mixed cloud model incorporating platforms such as Office 365 and, with it, Teams, Streams, Planner, To Do, etc. Their goal is to migrate to Office 365 from on-premise platforms hosting.To achieve this theyre hoping to attract a Communication and Conferencing technical specialist to focus on its underlying configuration and cloud platformWhat will the role entailYoull be part of a team that is leading on the installation, configuration and maintenance of Kollective eCDN, Skype, Teams, Streams, Audio/Video Conferencing and Broadcast services in line with their standards and policies to agreed service levels. Youllalso manage the Interoperability solutions between Cisco and Microsoft Audio/Video conferencing system and will develop the new Meeting Rooms as a Service offering. Youll provide ongoing technical support (including incident and problem resolution) for systemsand processes in the Microsoft 365 tenant. Part of the role will also be to provide technical and procedural advice to business customers on how to get the best from their new product set.They get involved in project work and youd carry out technical activities to support project delivery, service improvements and change related to ongoing maintenance of the platforms.Itll be a hands-on role - working hand in glove with many different teams and suppliers including security and networks colleagues plus others youll need to craft the relationships with in order to enable an end-to-end service.So what are they looking for in youThey like to see people who come from diverse industry backgrounds but need to see the following knowledge & technical skills:

• Subject matter expertise in Skype/Teams and associated technologies and services surrounding audio/video/broadcast and eCDN services.
• A good level of understanding of how interoperability solutions between Cisco and Microsoft audio/video solutions can work together.
• A good level of understanding M365 tenants and products are managed.
• Knowledge of data infrastructure and data security.
• Good working knowledge of the technical operational processes used to deploy and change the technical infrastructure.
• The ability to resolve service issues and identify their root causes.

In terms of non-technical skills youll need to have good interpersonal and communication skills plus they like to see a collaborative approach to work, while being able to also independently if required.What will you get in returnYoud also get a benefits package that includes:

• A performance related discretionary bonus.
• Generous pension contribution.
• 28 Days leave plus bank holidays.
• A flexible cash pot (4% of base salary) to spend on benefits.
• Private health cover.
• Wider corporate benefits and perks.

As a new colleague, youll join them on their journey to build a 21st century bank that reflects modern Britain, and craft an inclusive culture where all colleagues feel encouraged and valued.Theyre committed to building a workforce which reflects the diversity of the customers and communities they serve, and to building an inclusive environment where all their colleagues can be themselves and succeed on merit. They support the principles ofagile working and are happy to consider flexible working arrangements. Theyre an equal opportunity employer and deeply value diversity within their organisation.So if you possess the skills theyre seeking then get in touch, theyd love to hear from you.Together they make it possible.Theyre driven by a clear purpose; to help Britain recover. Across the Group, their colleagues are focused on making a difference to customers, businesses and communities. With them youll have a key role to play in shaping the financial services of thefuture, whilst the scale and reach of their Group means youll have many opportunities to learn, grow and develop.Theyre focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities they serve. Together theyre building a truly inclusive workplace where all of their colleagues havethe opportunity to make a real difference.

Keyskills :
DiscretionaryInteroperabilityTransformationProject DeliveryROOT