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Transfer Agency Team Manager

Job LocationEdinburgh
EducationNot Mentioned
Salary£32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The OpportunityIn preparation for a large system migration taking place next year, we are in the process of building a new onshore processing and oversight team who will be driving business improvement activities, as informed by data and observation.Your role will involve the management of a team up to 21 individuals whilst working closely with the workflow lead; you will make it easy for the team to succeed by removing obstacles and developing their talent to deliver the best performance that theyare capable of. You will fully understand the performance of the team and will work collaboratively to mitigate any risks to process.You will also have the opportunity to undertake a Senior Management Certification throughout your employment.Youll be:

  • Ensuring that all cases are processed in line with the customer needs and the client SLAs
  • Ensure that CASS and related industry regulations are widely understood
  • Drive strategic and department goals within the team
  • Understand failure demand and implement action plans for continuous improvement
  • Through strong quality assurance and procedural governance, identify and mitigate any process risks
  • Ensure business readiness plans and related actions are in place for calendar of events
You should apply if you have:
  • Relevant experience working within the financial sector; ideally within investments
  • Relevant experience working as a Team Manager
  • Ability to manage service delivery in a target driven environment
  • Relevant experience managing colleagues in time with HR policies
The Perks
  • 25 days holidays + 8 bank holidays
  • Discretionary annual bonus
  • Company pension scheme membership
  • Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
  • Access to our Confidential Helpline is available to be used by you and your family
  • Develop your career through a wider global organisation of the TCS family

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